Learning & Development

Primary Responsibilities and Accountabilities

• Assists in the creation, organization, maintenance, and retention of training solutions. This could include procedure writing, PowerPoint creation, video recording, managing the company Intranet site, administration of Microsoft Team groups, and other training activities.
• Create and execute an effective Retail Sales & Service training program to build a robust culture and useful tools for the Markets to be successful. The training program will also need to ensure the bank is meeting audit and compliance
• Manage the Retail Hub on the bank’s Intranet site and the Microsoft Teams Channel to provide resources for staff to access tools, communicate questions, and provide quick accurate responses.
• Lead and facilitate training sessions, interacting successfully with a wide range of participants and utilizing a variety of learning/training methods with in-person, virtual, video recordings, and one-on-one interactions.
• Develop a consistent and efficient approach for teller and branch controls balancing the use of staff and technology to create a safe, compliant environment.
• Administrator of the Learning Management System to ensure compliance requirements and other training courses are assigned, managed, and tracked appropriately.
• Work with Human Resources, I.T., and other areas of the bank to build out and provide guidance for new hire orientation. This will include building materials and schedules for the employees and their managers to create a great experience.
• Identify training needs and deploy efforts to help address improvement opportunities. Creates and maintains procedures, building and enhancing training manuals, and leading training events will all be a part of the training
• Assists with special projects as directed by

• Represents Bank at various civic and community
• Adhere to compliance procedures and participate in required
• Other duties as may be

• High-Five Recognition Program
• Retail Committee
• Core 3

Education

• Bachelor’s degree in Communication, Marketing and/or Business

Experience

• Minimum 3-7 years of previous training or retail banking experience or equivalent. This position requires the ability to influence and coach to achieve positive results and desired sales & service outcomes. Team oriented with a strong drive for reaching department and overall bank goals of growth for customers, employees, and

Other

Skills And Abilities

• Microsoft product knowledge
• Strong communication skills, both written and verbal
• Technical abilities to manage bank applications
• Interpret business requests into campaign data requirements
• Collaborate with internal and external partners
• Customer service focused
• Maintain confidentiality of customer information
• Resourceful, well organized and ability to multi-task
• Effective problem solving and decision-making skills
• Strong attention to detail
• Manage staff in sales, marketing, and training areas
• Strong ethical focus

• Meets or exceeds annual goals
• Compliance with regulatory requirements
• Implements process improvements-time and cost savings, and quality improvements

Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work will be needed to meet the needs of customers and employees. Out-of-town and overnight business travel will be required.

Work on some Saturdays will be required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required.

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.