Client Resource Coordinator 2

Responsibilities

Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), you will receive and schedule customer calls for service, manage the schedule of assigned technicians and mechanics, ensure timely completion of preventative maintenance, and align with monthly forecasting goals. You will debrief activities of assigned technicians/mechanics daily, coordinate with them to resolve concerns quickly, and assess job completion while collaborating with billing and support coordinators to progress completed jobs.

Other duties include:

• Receiving customer requests for unscheduled or scheduled service
• Coordinating labor scheduling to match technician skillsets with customer needs
• Communicating action plans and services to customers
• Verifying work meets customer expectations and performing follow‑up as needed
• Answering customer inquiries and resolving or escalating issues as appropriate
• Providing daily schedules and maintaining communication with technicians
• Following up on activities to ensure completion in an established timeframe
• Ensuring all customer account information required for call management is kept up to date in Nx Gen
• Scheduled service visits – on time
• Parts ordering/PO creation support
• Start‑up support
• Customer PO confirmation
• WIP Management
• Auto SR quotes
• Reconciling exceptions (SIR and AP)
• Attending weekly planning/scheduling meetings
• Service + rewards
• Assisting with monitoring of time and expense reporting submission
• Reviewing and correcting unassociated time for technicians’ timesheets

• High school diploma or equivalent required; 2–5 years of experience managing service operations or scheduling in a service industry
• Ability to perform work independently with strong organizational and attention‑to‑detail skills
• Strong interpersonal skills for effective communication with internal and external clients
• Capability to handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence
• Ability to prioritize work based on financial impact and business goals
• Ability to influence diverse teams to accomplish tasks/goals
• Associate degree preferred
• Experience and/or basic project accounting or costing principles desired

Hourly rate: $20.17 – $30. The final rate is based on education, experience, knowledge, skills, and abilities in alignment with market data. The position includes a competitive benefits package.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.