Customer Service Manager

Description

Customer Service Manager

Are you someone who thrives on communication, problem solving, and building strong relationships across teams?

We’re looking for a Customer Service Manager to lead our customer service and order support functions while helping create a smooth, responsive experience for customers, dealers, and internal teams. This role is a key connection point between sales, operations, scheduling, manufacturing, shipping, and the customer‑helping ensure communication stays clear, orders stay on track, and problems get solved quickly.

This is more than answering calls and emails. It’s a leadership role focused on team development, operational coordination, and creating a customer experience that builds long‑term trust and growth.

• Leadership role with direct impact on customer experience and operational success
• Opportunity to work closely with sales, operations, and leadership teams
• Fast‑paced environment where every day is different
• Team‑focused culture built on humble service, integrity, loyalty, and innovation
• Opportunity to improve processes, strengthen communication, and help drive company growth

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Professional development and leadership growth opportunities
• Stable, team‑oriented work environment
• Opportunity to make a meaningful impact across the organization

• Lead, coach, and develop the customer service team
• Establish service expectations, workflows, and communication standards
• Support hiring, onboarding, training, and employee development
• Promote accountability, professionalism, and teamwork

• Ensure customers and dealers receive timely, accurate communication throughout the order process
• Build strong relationships with customers, dealers, sales teams, and internal departments
• Partner closely with sales leadership to strengthen customer confidence and service quality

• Work closely with Operations, Scheduling, Manufacturing, and Shipping teams
• Help align customer expectations with production and fulfillment capabilities
• Communicate proactively regarding schedules, delays, or operational challenges
• Support collaborative problem‑solving across departments

• Oversee order accuracy and order flow throughout the organization
• Monitor open orders, backlog status, and fulfillment timelines
• Help identify process improvements that increase efficiency and customer satisfaction
• Support KPI tracking, reporting, and continuous improvement initiatives

• Handle customer concerns professionally and with urgency
• Work cross‑functionally to resolve issues and improve outcomes
• Maintain professionalism and composure in fast‑paced situations

• Associate’s or Bachelor’s degree in Business, Operations, Communications, or related field preferred
• 3‑5 years of customer service, operations coordination, logistics, or related leadership experience preferred
• Manufacturing, agriculture, construction, or industrial industry experience strongly preferred
• Previous supervisory or team leadership experience preferred
• Experience with ERP or order management systems preferred
• Strong communication, organization, and problem‑solving skills
• Ability to manage multiple priorities while maintaining accuracy and professionalism

This role combines office work with regular interaction across operational and manufacturing areas.

• Fast‑paced environment with multiple priorities and deadlines
• Frequent collaboration with internal departments and customers
• Ability to sit, stand, walk, and move throughout office and manufacturing environments
• Occasional lifting up to 25 lbs.
• Strong focus on communication, organization, and responsiveness

If you’re ready to lead a team, strengthen customer relationships, and help drive operational success, we’d like to hear from you.