Customer Support & Training Specialist

Job Overview

The Customer Service Department is a team designed to support the needs of our customer base. The primary duties include assisting our customers via taking inbound calls, email, account monitoring, while cooperating with other departments to ensure accounts are properly maintained. This position will also support our customer base with regular outbound calling campaigns.

• Handle both inbound and outbound calls from customers to problem solve and troubleshoot unique situations on their account and devices
• Assist the customer in training of account tools and features
• Service internal and external customers through our Internal Task System, this includes bothemail and phone communications
• Documenting all activity in our Internal Tasking System

• Customer Service experience
• Intermediate computer skills
• Strong phone etiquette
• Effective listening skills
• Excellent verbal and written communication skills
• Ability to prioritize workloads

• Energize your day with coffee, tea, juice, or soda. It’s all on the house!
• Walk through our Talladega Tunnel or take a ride down the slide to grab a bite from our snack bar
• Enjoy a lakeside lunch on our patio, or grill some food in our outdoor kitchen
• Take a break while practicing your golf skills in one of our virtual golf simulators. If golf isn’t your thing, play a game of pool, shuffleboard, or foosball!