Collector, Customer Service​/HelpDesk

Description

Build a Career. Earn Flexibility. Make an Impact.

Build a Career. Earn Flexibility. Make an Impact.

Starting Pay:
Collector I: $16-$18/hour + 15% shift differential + up to $400/month in performance-based bonus incentives

Hours

• Monday-Thursday: 12:30 PM - 9:00 PM
• Friday: 10:30 AM - 7:00 PM

Who We Are Looking For

Adaptable, resilient, customer-focused professionals who thrive in performance-driven environments, communicate confidently, and are motivated by helping borrowers find solutions while maintaining compliance and professionalism.

About Goal Solutions

At Goal Solutions, we support borrowers and clients through technology, data, and financial services expertise. We are growing and looking for professionals who want to do meaningful work in a diverse, inclusive, and authentic team environment where people work hard, support one another, and celebrate wins together.

Recovery & Collections at Goal:
How This Role Fits In

Our Recovery & Collections team plays a critical role in helping borrowers navigate repayment solutions while protecting client assets and maintaining strong compliance standards.

As a Collector, you will work directly with borrowers to resolve delinquent accounts, identify repayment options, provide outstanding customer service, and help borrowers successfully return accounts to good standing whenever possible.

What You’ll Do

You will communicate with borrowers through inbound and outbound calls, email, and other correspondence channels to resolve delinquent accounts, secure payments, and deliver solutions that support both borrower success and business objectives.

Impact You’ll Make in This Role

• Build positive relationships with borrowers through professional, solution-focused interactions.
• Help borrowers understand their options and develop repayment solutions that fit their circumstances.
• Improve account performance through effective follow-up and collection activities.
• Protect client and company interests through accurate documentation and regulatory compliance.
• Contribute to team performance goals while delivering high-quality borrower experience.

Key Role Responsibilities

• Place outbound calls to borrowers regarding past-due accounts and repayment solutions.
• Receive inbound borrower calls and provide account assistance.
• Negotiate payment arrangements and secure commitments to repay delinquent balances.
• Educate borrowers on repayment options, account status, and available programs.
• Encourage recurring payment enrollment and self-service account management tools when appropriate.
• Update and verify borrower account information.
• Document all borrower interactions and account activity accurately within servicing systems.
• Process account transactions, payment arrangements, postponements, and account status updates.
• Track and follow up on payment commitments to support successful account resolution.
• Resolve borrower concerns and complaints professionally and efficiently.
• Collaborate with servicing, operations, and recovery team members to resolve complex account issues.
• Maintain compliance with company policies, client requirements, and applicable consumer lending regulations.
• Meet established quality, productivity, and collection performance goals.
• Perform ad-hoc projects and additional duties as assigned.

Who Thrives In This Role

The most successful Collectors are confident communicators who remain professional under pressure and enjoy helping customers find solutions.

• Thrives in a fast-paced, high-volume, performance-driven environment.
• Demonstrates persistence, resilience, and professionalism during difficult conversations.
• Maintains composure while handling objections and challenging borrower situations.
• Communicates clearly and confidently while building trust and rapport.
• Balances empathy with accountability and business objectives.
• Adapts quickly to changing priorities, procedures, and borrower circumstances.
• Maintains strong attention to detail and accurate documentation.
• Takes ownership of results while contributing positively to team success.

What You Bring

• Experience in customer service, collections, financial services, sales, or call center environments.
• Strong verbal communication and active…