Teller, Customer Service​/HelpDesk

Job Description

Location:

Sioux Falls, SD

Shift: Days, Rotating Saturdays

Job Schedule:

Part-Time (30-39 hours a week)
Company:
First PREMIER Bank

Handle financial transactions for customers in a confidential and accurate manner, while also providing excellent customer service.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Execute PREMIER customer service by greeting all customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank's products and services.
• Process transactions including deposits and withdrawals, cashed checks, Savings Bonds, and receipt of payments (loans, credit cards, credit lines).
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory and internal codes of conduct.
• Review account information, help customers with problems or questions and keep customer information current using internal systems.
• Perform the branch opening and closing duties independently.
• Manage a cash drawer and balance it daily according to teller performance standards.
• Maintain daily and monthly reports such as Teller Difference, Mail/Instrument Counts, Record Retention, etc.

• Express ideas, request action, and formulate plans by means of clear and effective verbal communications to respond to customers and/or organizational needs.
• Understand and effectively use standard office equipment and software packages to support business processes.
• Work at a basic level to recognize sales opportunities during service interactions to enhance overall customer service.
• Conduct oneself in a manner that promotes trust in the individual and the organization.
• Cooperatively interact with co-workers to promote an effective and productive work unit.
• Effectively manage time to ensure prompt completion of tasks and duties.
• Must have excellent interpersonal skills; clear and effective verbal and written communication skills.
• High school diploma or equivalent is required.
• Basic computer skills, cash handling, customer service and/or banking experience is preferred.

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) - dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more