Customer Service Representative

Description

Build a Career. Earn Flexibility. Make an Impact.

$16–$18/hour, with the opportunity to earn up to $450/month in performance-based bonus incentives.

adaptable, high-achieving, customer-focused professionals who thrive in fast-paced, high-volume environments and take pride in accurate, compliant work.

At Goal Solutions, we support borrowers and clients through technology, data, and financial services expertise. We are growing and looking for customer-focused professionals who want to do meaningful work in a diverse, inclusive, and authentic team environment where people work hard, support one another, and celebrate wins together.

Our Customer Service team plays an important role in delivering clear, consistent borrower support while maintaining strong compliance and operational standards.

As a Customer Service Representative, you will serve as a primary point of contact for borrowers and support accurate communication, documentation, and follow-through.

You will support borrowers through inbound and outbound communication while ensuring interactions, documentation, and follow-up align with procedures, compliance requirements, and service expectations.

• Deliver consistent, professional borrower support across phone, email, and written correspondence.
• Resolve borrower questions whenever possible with clarity, empathy, and accuracy.
• Maintain accurate and timely documentation of customer interactions and account activity.
• Support compliance alignment by following established procedures and guidelines.
• Build positive borrower relationships grounded in trust, professionalism, and follow-through.

• Answer inbound calls from borrowers regarding consumer loan servicing, payment history, account status, and repayment options.
• Make outbound calls to return voicemails, provide account updates, and support borrower follow-up needs.
• Respond to borrower emails and written correspondence in a timely and professional manner.
• Navigate multiple servicing platforms and internal systems to research accounts and resolve borrower inquiries.
• Record and track customer interactions and account activity in the system of record.
• Perform administrative servicing tasks including document tracking, payment recording, legal tracking, data entry, and ad-hoc projects.
• Follow standard operating procedures to meet or exceed documented service level goals.
• Maintain a high degree of awareness around information security and data privacy.
• Adhere to all compliance, regulatory, client-specific, and operational guidelines.

The most successful Customer Service Representatives are adaptable, accountable, and motivated by quality work in a fast-paced environment.

• Thrives in a fast-paced, high-volume, performance-driven environment.
• Adapts quickly to changing priorities, processes, client needs, and business demands.
• Demonstrates urgency, accountability, ownership, and a strong work ethic.
• Maintains accuracy and attention to detail while working efficiently.
• Comfortably learns and navigates multiple systems, technologies, and procedures.
• Manages multiple tasks while meeting quality, productivity, and service-level expectations.
• Communicates clearly, professionally, and empathetically with borrowers and team members.
• Brings a positive, resilient, team-oriented mindset and a willingness to support others.

• Experience in a customer service, call center, retail, or customer-facing role.
• Strong written and verbal communication skills.
• High attention to detail and ability to follow documented procedures accurately.
• Ability to manage workflows, prioritize effectively, and meet service-level goals.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Comfort working in a metrics-driven environment where quality and productivity both matters.

• 1+ years of customer service experience in a call center, retail, or customer-facing role.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Experience managing workflows and multiple tasks…