Customer Retention Representative

Job Description:

Location:

Sioux Falls, SD

Shift: Varying shift options available

Job Status:
Full-Time and Part-Time

Pay: $/hour starting, additional monthly incentives available

Company: PREMIER Bankcard

Work Site:
This job is offered on-site in Sioux Falls. Employees must live within 50 miles of a PREMIER location or plan on relocating.

• Full-Time: Monday-Friday 12:00pm-9:00pm
  , Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm
• Part Time: Monday-Friday 2pm-9pm
  , Every Other Saturday 8:00am-4:30pm
• No Sundays!

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success!

Base wage starting at $/hr. with opportunities to increase take home pay.

• Top 75% of associates are eligible for incentives
• Career path from Associate I to Associate IV - each step earning an increase in pay
• Earn up to an additional $3.50/hr. when working non-traditional hours
• Bilingual skills are compensated in the form of a 10% differential
• Flex Scheduling opportunity for top performers

• Full medical benefits for 20+ hours/week
• FREE dental and vision coverage
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) - dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Employee Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

• We have an emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work.
• Career advancement opportunities is a way PREMIER leaders show they care.
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.