Patient Care Coordinator

Patient Care Coordinator Be the First Smile Our Patients Experience.

At Covenant Dental, our name reflects who we are. A covenant is more than a promise - it is a commitment to serve others with integrity, compassion, and excellence. That commitment guides every interaction, every decision, and every patient relationship we build.

Although Covenant Dental is a brand-new, state-of-the-art practice, our foundation is built on decades of trusted experience. Dr. Troy Keyes and Dr. Carley Odens have more than 30 years of combined experience providing exceptional dental care and building lasting relationships with patients throughout our community. Our vision is to combine advanced technology with compassionate, personalized care in an environment where both patients and team members thrive.

The front office is the heartbeat of our practice. It sets the tone for every patient visit and plays a vital role in helping patients understand their treatment, navigate insurance benefits, and feel confident in their care. We believe every patient deserves to feel welcomed, valued, and supported from their very first phone call through the completion of treatment.

We are seeking an experienced Patient Care Coordinator to join our growing team. This individual will serve as both the welcoming face of our practice and a trusted guide for patients navigating treatment, dental insurance, and financial arrangements.

The ideal candidate is compassionate, highly organized, detail-oriented, and enjoys building meaningful relationships. They possess strong knowledge of dental insurance, confidently communicate with patients and insurance companies, proactively solve problems, and understand that outstanding customer service is just as important as clinical excellence.

This position requires a thorough understanding of comprehensive dental treatment, insurance benefits, treatment planning, and the patient journey within a general dental practice. Candidates without prior experience in general dentistry will not be considered.

Compensation: $22-$30 (based on experience)

• Paid Time Off (PTO)
• 401(k) matching
• Health insurance
• Health savings account
• 6 paid holidays
• And much more!

• 4-5 day workweek
• No weekends
• No holidays

• Welcome patients with warmth, professionalism, and genuine hospitality.
• Answer incoming phone calls and assist patients with scheduling, questions, and appointment coordination.
• Create an exceptional first impression while fostering long-term patient relationships.
• Verify patient demographics and insurance information.
• Maintain accurate patient records and documentation.
• Help create a calm, organized, and positive office environment.

• Verify dental insurance eligibility and benefits before appointments.
• Prepare accurate treatment estimates and explain insurance coverage and patient financial responsibility.
• Submit electronic insurance claims and follow outstanding claims through payment.
• Review Explanation of Benefits (EOBs) and accurately post insurance payments.
• Investigate and resolve claim denials, requests for additional information, and insurance discrepancies.
• Communicate with insurance companies regarding benefits, authorizations, and claim status.
• Discuss financial arrangements and payment options with patients in a confident, compassionate manner.
• Maintain accurate insurance information and ensure compliance with payer requirements.

• Work closely with doctors, hygienists, and dental assistants to coordinate patient care and treatment.
• Help optimize the daily schedule while providing an exceptional patient experience.
• Assist with administrative projects and daily office operations.
• Contribute to a culture of teamwork, accountability, and continuous improvement.

• Required experience in a general dentistry practice.
• Extensive knowledge of dental insurance plans, claims processing, and benefit coordination.
• Strong understanding of comprehensive treatment planning and dental terminology.
• Exceptional customer service and communication skills.
• Professional, polished, and welcoming demeanor.
• Outstanding organizational skills with exceptional attention to detail.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong critical thinking and problem-solving abilities.
• High level of integrity and commitment to patient confidentiality.
• Positive attitude with a…