Service Advisor

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Join to apply for the Service Advisor role at Butler Machinery

Direct message the job poster from Butler Machinery

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

Responsibilities:

• Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department.
• Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Seeks customer feedback proactively, anticipates problems and responds promptly.
• Responds and follows up to employee issues and concerns.
• Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
• Advises Service Manager of all customer complaints.
• Assists the team in the implementation of Contamination Control Guidelines.
• Collaborates closely with the Service Manager to oversee all aspects of the service department, ensuring smooth operations and exceptional customer service.
• Serves as a key support in fulfilling the Service Manager's responsibilities and may step into the role as needed in their absence.
• Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Actively seeks out and engages in company-sponsored training to enhance skills and knowledge while also participating in company and location-driven communication efforts, including customer events, department meetings, and other related initiatives.
• This position requires taking after hours calls to support customers and technicians as needed.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Qualifications:

• A High school and/or technical school education or equivalent combination of experience, training and/or education preferred.
• Strong technical knowledge
• Excellent oral and written communication skills
• Ability to multi-task

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success.

If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) – including Health Coaching
• Smart Dollar – employer paid financial planning program
• Legal Shield/d products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability

Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

• Seniority level Associate

• Employment type
  
  Full-time

• Job function
  
  Management, Customer Service, and General Business
• Industries Farming, Construction, and Equipment Rental Services

Referrals increase your chances of interviewing at Butler Machinery by 2x

Medical insurance

Vision insurance

401(k)

Pension plan

Paid maternity leave

Paid paternity leave

Disability insurance

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