Field Service Technician - Midwest Region

Job Description

Note: This remote role requires 24/7/365 on-call support and frequent travel throughout MN and surrounding states; candidates residing in MN are preferred.

Overview: The Field Service Technician will support the Field Service Organization (FSO). The FSO supports implementing and maintaining highly technical mission-critical digital mobile communication systems for Government & Public Safety Communications customers.

Job tasks include but are not limited to deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwaves, computers, servers, and network equipment. The department works with Customers, System Managers, Engineers, Sales teams, Project Managers, Field Engineers, and Service Partners to accomplish the mission. The FSO department is on-call 24/7/365 to support mission-critical systems for our public safety customers.

Target Base Salary Range: $60,000 - $80,000 USD

• Providing technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing the performance of RF and Broadband architecture (e.g., legacy analog, advanced digital P25, and data infrastructure).
• Maintaining, optimizing, testing, documenting, and supporting complex communication systems.
• Performing preventative maintenance routines with a focus on trend analysis and documentation to ensure proper system operation.
• Developing solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues.
• Collaborating with Engineering, Project Management, Sales, and Customer Service personnel to effectively maintain, optimize, and support advanced communication systems that meet or exceed customer expectations.
• Delivering strong knowledge of wired communication systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN).
• Gaining experience with logging recording systems, RF interfaces, wired/wireless communication systems, and networking equipment.
• Possessing unique combinations of strong multi-site RF communication system and computer/networking skills.
• Providing weekly reports of activities and accomplishments.
• Being proficient with Microsoft Office products and the Motorola Radio Programming Software suite.
• Being capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Demonstrating strong self-management and interpersonal skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams.
• Being self-motivated and self-managed to perform required duties with minimal direct supervision.
• Being able to quickly solve customer problems during stressful situations.

• Experience with P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment.
• Must have very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN)
• Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques
• Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
• Must have strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor partner community and Motorola Sales, Engineering, Project Management, and customer service teams.
• Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.
• Must be able to solve customer problems quickly during stressful situations
• Knowledge of configuration and testing of channel banks, routers, hubs, and switches
• Ability to develop and present technical training.
• Provides guidance in integrating new tools and solutions into the operations of the team.
• Proven experience with equipment commonly used in optimizing and testing Motorola communications systems (Communications Systems…