Product Assurance Supervisor

SIO 3901 W 59th St
3901 W 59th St
Sioux Falls, SD 57108, USA

SIO 3901 W 59th St
3901 W 59th St
Sioux Falls, SD 57108, USA

The Product Assurance Supervisor leads the engineering organization responsible for providing independent technical assurance that products meet requirements, are ready for deployment, perform reliably in operational environments, and continuously improve throughout their lifecycle.

The Product Assurance organization provides engineering confidence through verification and validation, systems integration, release readiness, product reliability engineering, operational engineering, root cause analysis, and continuous improvement driven by operational experience. The team measures product quality, identifies reliability risks, investigates failures, and drives engineering improvements that enhance product performance, reliability, and customer satisfaction.

The Product Assurance Supervisor partners closely with stakeholders across the organizations to ensure products consistently meet customer and mission expectations.

This role is both a people leader and a technical leader, responsible for building a high-performing engineering organization while remaining engaged in solving complex multidisciplinary engineering and operational challenges.

• Hire, develop, mentor, and lead a high-performing team of Product Assurance engineers.
• Establish clear goals, expectations, and career development plans.
• Foster a culture of engineering excellence, accountability, continuous improvement, and operational ownership.
• Build organizational capability through coaching, training, process improvement, and automation.
• Allocate personnel across verification, validation, reliability engineering, operational engineering, and product development activities.
• Build strong partnerships across engineering disciplines while maintaining Product Assurance's independent technical perspective.

• Define product assurance strategies for new products and major product releases.
• Lead system integration, verification, validation, functional, regression, performance, environmental, and acceptance testing.
• Ensure complete traceability between product requirements, verification activities, and verification results.
• Establish objective release readiness criteria and provide independent technical recommendations regarding product release.
• Oversee development and maintenance of automated verification infrastructure, test systems, and engineering tools.
• Improve verification coverage, repeatability, efficiency, and confidence through automation and process improvement.
• Participate in architecture and design reviews to improve product quality, reliability, maintainability, diagnosability, and testability.
• Support laboratory, field, and flight test activities as required.

• Own engineering metrics related to product quality, reliability, availability, and operational performance.
• Develop and maintain reliability metrics and dashboards for engineering leadership.
• Analyze field performance, operational data, and reliability trends to identify systemic engineering improvements.
• Identify recurring defects, failure modes, and reliability risks before they become customer-impacting issues.
• Partner with development teams to improve product robustness, maintainability, diagnosability, and operational resilience.
• Lead recurring reviews of escaped defects, operational incidents, and reliability trends.
• Drive engineering improvements that increase long-term product reliability and reduce operational risk.

• Lead engineering investigation and resolution of complex operational product issues.
• Coordinate multidisciplinary engineering investigations.
• Perform and lead structured root cause analyses for product anomalies and customer-impacting events.
• Develop engineering diagnostic tools, troubleshooting procedures, and technical knowledge resources.
• Monitor operational product health and engineering performance metrics.
• Establish and lead the technical support function, ensuring effective escalation, investigation, and resolution of complex product issues.
• Establish effective engineering feedback loops between field operations and product development.
• Ensure lessons learned from operational experience are incorporated into future product designs, engineering practices, and verification activities.
• Drive corrective and preventive actions that improve product reliability and operational readiness.
• Champion automation of…