Customer Associate Supervisor

Customer Associate Supervisor Work Location

Open to major office locations in South Dakota & Nebraska

$57,200 to $83,300 per year

Regular Full-time

The Customer Associate Supervisor is responsible for the direct supervision, training, coaching, and mentoring of Customer Associates.

• 401K with company match up to 4% and non-elective contribution up to 7%
• Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
• Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents)
• Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
• Tuition reimbursement
• Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
• Paid company endorsed volunteer opportunities
• Paid training opportunities
• Paid time off starting on your first day, plus 10 paid holidays

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

• Build and maintain strong working intra-departmental relationships to include external entities, regulatory bodies etc.
• Supervise direct reports to facilitate the customer experience within in all channels
• Oversee and address performance and service quality related to customer service, construction and central processing functions
• Monitor customer interactions through a variety of channels
• Communicate with various levels of management and departments across company to ensure the administrative needs of the divisions are being met
• Conduct salary administration
• Monitor and approve procurement card expenditures for accuracy and completeness
• Provide training, coaching and mentoring to direct reports
• Maintain and deliver performance results to direct reports
• Ability to conduct training through a variety of applications and present in front of groups
• Ability to develop, document, and train new and existing processes related to the Customer Associate position
• Monitor and approve time tickets for accuracy
• Participate in talent selection and hiring processes
• Participate on department/company committees and events
  
  Facilitate Change Management
• Act as an escalation point to resolve issues
• Explain rate changes, adjustments, and bill calculations to customers in a manner that ensures understanding
• The ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirements
• All North Western Energy employees are required to adhere to the Code of Business Conduct & Ethics
• Ensure all actions are consistent with North Western Energy's values, mission, and strategic business objectives
• Comply with North Western Energy's internal controls, policies, practices, procedures and standards

• Demonstrate and maintain a good safety record
• Excellent customer service skills to include the variety of customer channels
• Must be personable and enjoy working with the public
• Demonstrate and maintain a good safety record
• Excellent communication, analytical, and decision‑making skills are critical
• Strong organizational skills
• Must possess strong interpersonal communication skills
• Effectively lead teams and work groups to accomplish organization goals
• Good math aptitude
• Background in computers including Genesys, SAP, eCIS+, Excel, Microsoft Office, Outlook or the ability to learn is desired or demonstrated ability to learn
• Bachelor's degree and/or equivalent experience; supervisory experience preferred
• Flexibility and adaptability are essential
• Must have a valid driver's license
• Travel up to 20% of time
• Ability to work with limited supervision and display initiative
• Expectation of extended hours as necessary
• Travel will be required throughout Montana, South Dakota and Nebraska as necessary
• Get Into Energy - Energy Industry Fundamental 2.0 certification is a plus

Requisition #5057

Posting Dates:
August 18, 2026 through…