Fraud Operations Group Manager Retail Bank & Wealth

The Senior Vice President/SVP Fraud Operations Group Manager Retail Bank & Wealth is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud. The overall objective of this role is to manage operating expenses, fraud losses, and client experience by ensuring analysts make appropriate decisions using risk/reward balance methodology.

The responsibilities of this role will likely include Fraud Operations teams that support Citi Retail Bank branch interactions as well as Wealth products. More broadly, Retail Bank Fraud Operations is responsible for reviewing fraud alerts and investigating fraud-related claims for all Retail Bank products.

• Manage multiple teams or a functional area and a component of the fraud loss portfolio
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversight
• Manage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goals
• Recommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratios
• Redirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiatives
• Develop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the area
• Develops the information infrastructure to support improvement strategies across all portfolios
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• 10+ years of experience in a related role
• Senior to advanced level experience in a similar position
• Strong people leadership experience – providing direction, appropriate delegation, coaching, and talent development. Strong communication skills needed both oral and written.
• Ability to juggle competing large-scale priorities along with day-to-day BAU responsibilities
• Risk control mindset – will be participating in Issue lifecycle. This may include drafting detailed write ups, determining severity, participating in milestone management, working with your internal teams to design controls and providing approvals, etc.
• Robust understanding of the industry
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Fraud experience preferred

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Job Family Group: Operations - Services

Job Family: Fraud Operations

Time Type: Full time

Primary

Location:

San Antonio Texas United States

Primary Location Full Time Salary Range: $ - $

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills — Please see the requirements listed above.

Other Relevant Skills — For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date: Feb 27, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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