VP Enterprise Application Manager; Hybrid Job Sioux Falls area,South Dakota USA,Finance & Banking

Position: VP Enterprise Payments Application Manager (Hybrid)

VP Enterprise Payments Application Manager (Hybrid)

Work Arrangement:
This position is available as a hybrid position in our Wilmington, DE or Sioux Falls, SD office.

At The Bancorp, we've spent more than 25 years driving innovation in the financial services industry. As one of the first banks to embrace fintech, we combine technology, expertise and a forward‑looking approach to deliver creative, real‑world solutions. We work side by side with our partners to help them grow and innovate with confidence. Across Fintech Solutions, Institutional Banking, Commercial Lending and Real Estate Bridge Lending, we provide the people, processes, technology and banking capabilities that turn bold ideas into outcomes.

Join a team that brings urgency and rigor to every challenge and plays a direct role in driving growth for our clients and the communities we serve.

The VP Enterprise Payments Application Manager provides end‑to‑end ownership of the Global Payments Platform (GPP), which supports the organization's core payment transaction processing, including but not limited to ACH, Wires, Real Time Payments (RTP), Fed Now, and emerging payment rails such as stable coins. This role oversees a mission‑critical payments platform that enables client growth, increasing transaction volumes, and future expansion of payment capabilities.

The VP is accountable for platform strategy, operational stability, risk management, financial oversight, and vendor governance, ensuring the platform operates reliably, securely, and in compliance with regulatory and enterprise standards. In partnership with Technology, Operations, Risk, Finance, Legal, and Client teams, the VP drives platform performance, scalability, and continuous improvement while aligning GPP with enterprise architecture, payments strategy, and business growth objectives.

Key Responsibilities

Executive Ownership of GPP – Provides end‑to‑end executive ownership of the Global Payments Platform (GPP), ensuring reliable, compliant, and scalable processing across ACH, Wire, RTP, Fed Now, and future payment rails.

Application Lifecycle & Production Oversight – Oversees the full application lifecycle, including production support, release management, defect remediation, enhancements, and operational readiness to ensure high availability and service levels.

Platform Strategy & Roadmap Management – Defines, maintains, and executes the long‑term GPP platform roadmap, balancing operational stability, regulatory requirements, client needs, and enterprise growth objectives.

Risk Management, Resilience & Audit Readiness – Owns platform risk management, operational resilience, disaster recovery, business continuity, and audit readiness. Ensures controls, documentation, testing, and monitoring meet regulatory and enterprise standards.

Vendor & Third‑Party Management – Manages payment platform vendors and third‑party providers, including performance oversight, contractual compliance, service levels, risk management, and remediation of issues and findings.

Financial Oversight & Billing Governance – Provides financial oversight for GPP, including cost management, transaction volume analysis, and billing validation. Partners with Accounting, Legal, and Finance to ensure transparent, accurate, and auditable billing models.

Platform Performance, Capacity & Scalability – Oversees platform performance, capacity planning, and scalability to support increasing transaction volumes, new clients, and additional payment rails without compromising stability.

Change Management & Continuous Improvement – Provides executive oversight of change management for payment system projects, releases, conversions, and implementations. Drives continuous improvement, modernization initiatives, and operational efficiency.

Stakeholder & Client Partnership – Partners with Technology, Operations, Risk, Client, Sales, and Implementation teams to support client onboarding, integrations, data flows, and growth initiatives while ensuring platform readiness and alignment.

Incident & Escalation Leadership – Serves as the executive escalation point for critical platform incidents, ensuring timely decision‑making,…