Teller – 57th Street Branch

Position Summary

As a Teller you play an integral role in the customer experience at the bank You provide more than a transaction; you have the opportunity every day to build successful relationships with our customers and with your team We care about our customers personal and professional success and our goal is to make their financial lives easier and better Our Tellers help our customers along that financial journey by recognizing opportunities that can maximize their success and helping suggest excellent products and services to achieve their goals In addition our FIRST Values apply to all teammates without exception FIRST Values Family We support trust and respect each other our customers and our shareholders

Independence & Innovation We embrace change as vital to our success

Relationships We build relationships that are based on strong character mutual loyalty trust and respect

Stewardship We take care of ourselves so we can take care of others

Teamwork We help each other grow and succeed

The First National Bank in Sioux Falls began its long term commitment to the Sioux Falls area in 1885 The oldest bank in Sioux Falls owes its longevity to a combination of service stability innovation and family involvement Over the past 140 years The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations The First National Bank Way which is a blend of our Mission Statement and FIRST Values serves as the foundation of our culture It is a gift that has been passed down to us and is the legacy that we will protect and preserve Nothing is more important to us it is the cornerstone of our success Our culture is driven by integrity service and strong values;

nothing has shaped it more than our FIRST Values Our FIRST Values are not just words; they are truly felt by our employees customers shareholders and communities They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships Although banking has evolved over the years our mission and values have not and will not change

Accountabilities Sales & Service Execute the Sales and Service program of the department when working with customers Ask questions to open up conversation and uncover solutions and opportunities

Fully understand the products and services that are applicable to their role and recommends those products to our customers when appropriate

Cross sell and make referrals when they see the opportunity to better serve our customers Responsible for the growth of their assigned portfolio and that of their direct reports if applicable

Represent the bank in a positive manner in their community and encourages prospects to become customers

Know how their role fits into the strategic plan of the bank and their department

Strive to meet goals that have been set for them and for their overall team Understand that their role includes delivering world class customer service by exceeding customers expectations and building brand loyalty

Greet and acknowledge each customer

Answer and direct phone calls

Listen for cues to identify customer needs

Provide information on products and services and refer customers to appropriate areas of the bank Provide excellent customer service

Stay up to date on the products and services available from the bank Quality Follow guidelines policies and procedures of the bank to keep errors to a minimum Errors are identified quickly and remedied efficiently when they occur

Use solid judgement when making decisions and keeps the banks policies procedures and reputation in mind Exceptions are well thought out and documented with proper approval

Complete all financial transactions accurately and efficiently

Prepare cashiers checks and change orders

Reconcile cash drawer and balance all transactions as part of end of day processing

Prevent fraud by following policy and procedure and by using good judgement and discernment to identify suspicious or altered negotiable instruments

Assist customers with Safe Deposit Box access

Ensure compliance with applicable banking regulations and security measures

Ability to uphold strict confidentiality policy

High school diploma required Relevant work experience or a combination of education experience that would enable incumbent to meet accountabilities and required competencies of the position Cash handling sales and service experience preferred

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail High degree of accuracy required

Ability to conduct relationships in a manner that ensures cooperation and positive results

Ability to adapt to the needs of the organization and…