Operations Specialist Job Sioux Falls area,South Dakota USA,Finance & Banking

Position: Operations Specialist I

Description

There is ONE Operations Specialist position open that can be filled in any branch location.

POSITION SUMMARY:

Provide a variety of bank operations and support in an efficient and courteous manner. PRIMARY

ACCOUNTABILITIES AND RESPONSIBILITIES: ACCOUNTABILITY 1:
Perform Computer Room Duties

Process ACH and Cash Letter Files throughout the day
Review and decision overdraft and stop pay items
Review and process rejects from previous day’s transactions
Review and approve mobile capture deposits
Process incoming and outgoing returns
Process wire requests through UNET
Order currency

ACCOUNTABILITY 2:
Rotation 2 – Late Week

Process incoming wires
Process NOC and incoming returns
Approve outgoing wire requests through UNET
Review new accounts
Review end of day batches for rejects

ACCOUNTABILITY 3:
Rotation 3

Continue review of new accounts
Approve outgoing wire request through UNET
Verify stop payment requests
Review Secure Now denied report
Distribute faxes received
Process mobile deposit limit increases
Review bounce back emails
Process Enrollment customers
Review and process Abrigo fraud red flags

ACCOUNTABILITY 4:
Protect the Bank’s Interests

Seek adequate identification and evaluate availability of full recourse prior to performing transactions. Remain informed regarding the bank’s security policies and procedures, including the safeguarding of employee lives and cash.
Report suspicious activity and violations of security policy to the supervisor.
Exercise confidentiality in all matters.

SECONDARY

ACCOUNTABILITIES AND RESPONSIBILITIES:

OTHER DUTIES AS ASSIGNED

This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Requirements

Education and Experience:

High School diploma or equivalent required.
2-3 years of related customer service experience preferred.

Other

Skills:

Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs and establish an effective working relationship.
Express thoughts and ideas in a clear and concise manner to a variety of audiences.
Project a positive image of the bank to all internal and external customers.
Manage one’s time to complete work according to established deadlines.
Prioritize tasks to make the best use of time for high priority tasks.
Maintain confidentiality of customers account information and follow established policies and procedures in responding to inquiries and requests.
Monitor compliance to ensure the processing and handling of information is done in a manner that adheres to FDIC regulations and consumer protection issues.