Supervisor, Professional Practice

Sanford Health is one of the largest and fastest‑growing not‑for‑profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

GSS National Campus

Sioux Falls, SD

4800 W 57th St, Sioux Falls, SD 57108, USA

8 Hours - Day Shifts

Full time

40.00

$29.00 - $46.50

The Supervisor, Professional Practice is responsible for oversight of processes related to credentialing functions. This role provides leadership, training, mentoring and technical expertise to credentialing staff, and identifies desired outcomes and develops plans for achieving them. Plans, implements and performs processes related to the verification and credentialing of medical staff, professional health staff and allied health professionals supporting the Credentials Committees at the hospital, clinic and Health Services Division level.

Plans, assigns and prioritizes staff workload to ensure timely, accurate and efficient completion of the credentialing function. Monitors quality and production of staff, recommends and implements process improvements and researches industry best practice and regulatory standards. Leads implementation related to the credentialing function, oversees provider application and primary source verification processes, and ensures effective communication to all stakeholders. Collaborates to support education, monitoring and process changes to maintain accurate credentialing databases.

Actively engages in planning for system upgrades, downtimes and related education or process adjustments. Models excellent customer service skills and takes initiative to meet the needs of all. Must handle multiple daily tasks with efficiency and high‑quality accuracy while managing internal and external customer communications. Plans work to meet regulatory and customer‑defined deadlines, coordinating to minimize redundancy when providers serve multiple organizations.

Accepts increased complexity, process improvement projects and cross‑departmental initiatives with limited guidance. Serves as subject‑matter expert on credentialing and mentors team members. Orients, trains and mentors credentialing staff for onboarding and performance development. Expected to dedicate additional time toward Sanford patient and culture strategies, process improvement, workload management and training objective development. Other desired traits include familiarity with process improvement, work stream redesign, knowledge of medicine and medical terminology, and ability to work with minimal supervision.

Strong communication, facilitation and presentation skills and interpersonal skills for interacting with healthcare professionals, physicians, upper‑level management, regulatory agencies and the public are required.

• Bachelor’s Degree required; in lieu of education, we may consider an Associate’s degree and 5 years of applicable experience.
• Minimum of 5 years experience in credentialing, provider services, administrative support, business or healthcare.
• Active National Association Medical Staff Services (NAMSS) Certified Provider Credentialing Specialist certification required within 4 years of hire date.

Sanford Health offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, benefits include health, dental, vision and life insurance, a 401(k) retirement plan, work/life balance benefits and generous time‑off to maintain a healthy home‑work balance. For more information about Total Rewards, visit

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or email talent.

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.

Req Number: R-0244984

Job Function: General Administration

Featured: No