Manager, IT

What You Can Expect In This Role

Oversee and coordinate the solution design, project execution and implementation of various operational activities and production support of the IT department, as well as provide direction and support for IT solutions that enhance mission‑critical business strategies and operations.

• Collaborate with IT leaders to provide leadership for planning, developing, and implementation and production support of information technology initiatives across all areas of the organization.
• Partner with business decision makers to ensure scoping, requirements and design of technology solutions and ongoing support is in alignment with needs.
• Collaborate directly with the IT leadership team to design, develop, implement, and support cost‑effective technology solutions to business problems.
• Exercise leadership influence and direction with her/his team to develop, optimize and manage application and/or infrastructure to attain all IT service level agreements for the user community within the organization.
• Make recommendations regarding ideas on building a strong IT capability through people, process and technology changes.
• Contribute ideas to future state technology roadmap definitions and makes recommendations to ensure effective investments are made to enable scale, quality, and maintenance and overall cost effectiveness.
• Manage a strong operational support team, tools and processes to ensure quality, availability and performance targets are achieved.
• Effectively manage detailed technical resources, forecast expertise needs of internal and external resources to support project requirements; contribute to planning of strategic skill mix decisions as needed.
• Responsible for training and developing individuals in the Team Leader role (if applicable) on employee development and handling of Corrective Action situations; responsible for employee development and handling of Corrective Action situations if no Team Leader on staff.
• Responsible for training and developing individuals in the Team Leader role (if applicable) on conducting appropriate and quality performance evaluations; responsible for training Team Leader on the Performance Management system; responsible conducting appropriate and quality performance evaluations if no Team Leader on staff.
• Direct teams, projects and individuals and both participate and provide leadership guidance in the troubleshooting and analysis of operational problems, support issues and production defects, in order to seek prompt and permanent resolutions.
• Assist in the management of vendors on an operational/project level.
• Ensure effective technology support and maintenance strategies are in places and actions are taken to address gaps and measure outcomes.
• Support and contribute to success of the overall technology transformation through committed quality delivery and continuous improvement.
• Develop and maintain Model Audit Rule compliant procedures for all departmental processing; establish, maintain, and ensure departmental compliance with Record Information Management (RIM) requirements.
• Lead by example, coaching and mentoring to help individuals and teams develop and grow, helping to ensure overall organizational success.
• Budget and manage financial plans as directed.
• Commitment to embrace Sammons Financial Group Companies shared values (Accountability, Connection, Openness, Respect and Integrity).
• As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands.
• Participate in other initiatives and/or projects as necessary.

• Bachelor's Degree in the field of Computer Science, Information Systems, or Business Administration or equivalent work experience Preferred
• Master's Degree in Computer Science, Information Systems, or Business Administration with technology as a core component or equivalent work experiences Preferred