Level 1 IT helpdesk agent
Job in
Sioux Falls, Minnehaha County, South Dakota, 57102, USA
Listed on 2026-02-16
Listing for:
Coforge
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Desktop Support
Job Description & How to Apply Below
We at Coforge are hiring Level 1 IT helpdesk agent with the following skillset:
- Provide Level 1/2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
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