Account Manager

Overview

Konstruct

IQ is a fast-growing Silicon Valley startup building AI-forward software for the construction industry. Our platform empowers general contractors with intelligent tools that streamline workflows, improve accuracy, and unlock operational efficiency across the project lifecycle. Backed by top-tier investors and trusted by innovative builders, we’re reimagining what technology can do for construction—and building a team that thrives on curiosity, grit, and impact.

About the Role:

We’re looking for a motivated, curious Account Manager to join our Operations team in Sioux Falls, SD
. In this role, you’ll be on the front lines of the customer experience—owning customer onboarding, driving activation and adoption, and helping users realize real value from the Konstruct

IQ platform.

This role is ideal for someone early in their career who wants hands-on experience in a fast-growing tech company and is excited to learn by doing. You’ll be supported through a structured onboarding program, ongoing mentorship, and close collaboration with Product, Support, and Sales. As you grow your skills, you’ll take on increasing ownership and play a meaningful role in shaping how we onboard and support customers at scale.

If you’re energized by helping others succeed, enjoy solving problems, and want a clear path to growth in SaaS and customer operations, this role was built for you.

Customer Onboarding & Activation

• Lead new customers through a structured onboarding journey, from kickoff to successful product activation
• Guide customers through best practices, workflows, and platform features to ensure early wins
• Set clear expectations, timelines, and success milestones during onboarding
• Partner closely with Support and Product to ensure smooth handoffs and fast issue resolution

Relationship Management & Support

• Build trusted relationships by understanding customer goals, challenges, and workflows
• Act as a product and process advisor, helping customers apply Konstruct
  
  IQ to real-world use cases
• Monitor product usage and customer health to proactively address risks and identify growth opportunities

Learning, Growth & Process Improvement

• Continuously develop your technical and product knowledge through training, shadowing, and hands-on experience
• Identify onboarding friction points and contribute ideas to improve customer experience and internal processes
• Maintain accurate account notes, activity tracking, and customer insights in CRM tools
• Collaborate cross-functionally with Sales, Product, and Operations to support customer success and company growth

• A fast learner with a strong interest in software, technology, and AI-driven tools
• Passion for delivering excellent customer experiences and helping users succeed
• Strong communication skills—you’re comfortable explaining concepts clearly and building rapport
• A proactive, ownership-driven mindset with strong problem-solving instincts
• Ability to stay organized and manage multiple customers, tasks, and deadlines
• Team-oriented, adaptable, and energized by a startup environment

• Exposure to construction, field services, or industrial software
• Familiarity with CRM tools such as Hub Spot or Salesforce
• Internship or professional experience in a customer-facing, operations, or support role
• Demonstrated interest in SaaS, startups, or AI-powered products

• Join a mission-driven team modernizing a trillion-dollar industry
• Gain hands-on experience with cutting-edge technology in a high-growth environment
• Benefit from structured onboarding, mentorship, and clear opportunities for growth
• Work alongside collaborative, high-performing teammates who care deeply about customers
• Competitive salary and equity package
• In-office role in Sioux Falls with exposure across teams and functions

If you’re excited to learn, grow, and build meaningful customer relationships while helping shape the future of construction technology, we’d love to hear from you.