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IT Consultant IT Project Manager Technical Support

IVR & Telephony Program Lead - Gen AI & LLMs

Job in Sioux Falls, Minnehaha County, South Dakota, 57102, USA
Listing for: Citi
Full Time position
Listed on 2026-02-21
Job specializations:
  • IT/Tech
    IT Consultant, IT Project Manager, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading financial services company is seeking an experienced Program Manager to enhance their IVR and telephony routing capabilities. This role involves leveraging Generative AI and other technologies to improve customer service. Candidates must have over 10 years of experience in telephony and IVR, with a strong focus on self-service development. The position demands excellent leadership and program management skills, ensuring alignment with multiple business lines and stakeholders, while promoting innovative solutions and operational efficiency.
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