IT Support Technician

IT Support Technician# IT Support Technician
01 Sioux Falls - Sioux Falls, SD 57104## Overview Position Type Full Time Job Shift Day Education  Level2 Year Degree Category Information  Technology## Description The IT Support Technician is responsible for providing front-line technical support by responding to user requests and resolving computer, application, access, and performance issues. This position is responsible for software installations and managing user access.
** Essential

Duties & Responsibilities
*** Respond to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues
* Utilize product information or solution database to research, troubleshoot, and deliver solutions
* Advise users on the methods, steps, and action to resolve and avoid future issues and provides documentation as needed
* Escalate problems to the appropriate levels or teams to achieve issue resolution
* Support installs or upgrades of software or devices, set up user profiles, or reset passwords
* Maintain accurate records of issues, solutions, and processes in the ticketing system
* Prepare user guides and instructions for common problems or procedures
* Configure, monitor, and troubleshoot network systems to ensure optimal performance and security
* Assist with basic network connectivity issues (Wi-Fi, VPN, printers, shared drives)
* Assist with routine maintenance activities such as updates, patches, and backups
* Other duties as assigned
* Job duties or responsibilities may change at any time, with or without notice.
** Required Qualifications
*** Associates degree from an accredited school with major coursework in technology/computer science preferred, but not required.
* 1-2 years of experience in IT support, help desk, or systems administration
** Competencies
* ** Ability to work in a goal-oriented team environment.
* Ability to work independently and be a self-starter.
* Demonstrated ability to manage multiple priorities and projects simultaneously.
* Strong attention to detail.
* Excellent analytical skills.
* Strong desire to succeed and possess a positive work attitude.
* Exceptional written, verbal, and interpersonal communications and presentation skills.
* Excellent analytical skills.
** Physical Requirements & Working Conditions
*** Must be able to move from stationary position to bending, lifting, squatting, and reaching positions on a continual basis. Must be able to twist and turn on a continual basis.
* Must be able to use computer keyboard and company software programs.
* Generally Monday through Friday. Additional and varied hours as needed.
* Ability to support after normal work hours if needed. Some travel may be required
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