Associate Help Desk Technician
Listed on 2026-06-20
-
IT/Tech
HelpDesk/Support
Careers With Purpose
Sanford Health
, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America’s heartland.
Facility: Sanford Business Center Building
Location: Sioux Falls, SD
Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA
Shift: 10 Hours - Night Shifts
Job Schedule: Full time
Weekly
Hours:
40.00
Salary Range: $16.50 - $26.50
Job SummaryAssociate Help Desk Support Technicians will provide front‑line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance.
They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and elevate unresolved issues to next‑level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on‑going training and development (including certification) to prepare them for next‑level support and promotional advancement.
High school diploma or equivalent preferred. Associate’s degree in technology related field strongly preferred.
BenefitsSanford offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to talent .
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Req Number: R-0264495
Job Function: Information Technology
Featured: No
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