Field Technician

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T-Mobile is searching for an impactful Field Technician in the South Dakota market to join us in taking the next big leap forward!

You should possess a balance of wireless industry exposure, coupled with the ability to be independent and cover a wide area of sites in our South Dakota market where Rapid City, SD marks the center of this territory. You will be a generalist, encompassing aspects of technical support, project management, and operational support while being a responsible teammate.

This role supports network operations in an area that covers Western South Dakota, Northwestern Nebraska, Eastern Wyoming, and Southwestern North Dakota by applying technical knowledge to maintain and improve network performance and reliability. It involves providing technical assistance, managing smaller projects, and contributing to operational process improvements. The role requires understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services.

Success is measured by effective technical support, timely project updates, and identification of process improvements. The work directly impacts network stability and service quality for organizational and customer needs.

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments, delivering accurate status and progress updates as required
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Develop yourself through continuous learning – completing training requirements to stay current on existing and new systems and product in order to grow skills and to expand proficiency in alignment with organizational values and requirements.
• Also responsible for other duties/projects as assigned by business management as needed

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2-4 years
  - Working experience in Field Operations and maintenance.
• 2-4 years
  - Wireless telecommunications or other related experience.

• Electronics (Required)
• Basic operational knowledge/understanding and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems.
• RAN – Radio Access Network equipment – Experience/Familiarity with Nokia and/or Ceragon RAN and/or Ericsson RAN technology is a plus
• Attention To Detail (Required)
• Problem Solving
  - Solves problems using creativity and innovation. (Required)
• Computer Fluency with ability to use programs such as Microsoft Office (Required)
• Understanding of Internet Protocol. Ability and willingness to incorporate AI into preparing solutions for and while triaging logical components.
• Excellent verbal and written communication skills
• Self-motivated; exhibits initiative in achieving company goals and objectives.
• Basic leadership skills and ability to prioritize and complete multiple tasks.
• Able to work both independently and in a team environment.
• Flexibility with ever-changing environments and priorities.
• Flexible hours are a must. Day and night work is part of the job, as well as being part of an on-call rotation for the South Dakota/Wyoming market, which includes nights, weekends and holidays.
• Ability to lift 50-70 pounds as well as being outside in…