IT Support Specialist
Job in
Sioux Falls, Minnehaha County, South Dakota, 57102, USA
Listed on 2026-06-26
Listing for:
HDR, Inc.
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Apply technology to address business needs and constraints
- Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
- Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
- Participate in enterprise-wide IT projects and initiatives
- Diagnose system hardware, software, and operator problems
- Provide advanced troubleshooting on complicated IT issues
- Provide support for software applications
- Provide desk side training upon request for enterprise applications
- Request hardware and software through the requisition system as directed by their supervisor
- Provide hardware support, printer and printing support
- Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
- Assist the IT Support team with software inventory where required
- Provide local office coordination and communication of technical support topics/issues of interest
- Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
- Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
- Perform other duties as needed
- Knowledge of Micro Station, AutoCAD, Project Wise and/or GIS
- This position may include travel
- Associate's degree in Computer Science/MIS-related area or equivalent work experience
- A minimum of 1 year of experience in technical support of PC, networks and servers
- Excellent working knowledge of personal computer and peripherals
- Experience in systems operations and maintenance
- Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
- Working knowledge of Microsoft Office applications
- Excellent client service, interpersonal and communication skills
- Self-starter able to handle multiple tasks and deadlines with minimal supervision
Location:
United States, South Dakota, Sioux Falls
Industry: IT
Schedule:
Full-time
Employee Status:
Regular
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