Network Tier 2 Level 1

At SONIFI Solutions, we’re passionate about creating technology that elevates guest experiences in the hospitality industry. From in-room entertainment and Wi‑Fi to smart device integrations and digital signage, we’ve been powering hotel innovation for over 40 years—all from our headquarters in Sioux Falls, SD.

This role provides critical technical support for SONIFI’s hospitality technology products. As a first‑line responder, you’ll help ensure hotel customers receive timely, expert assistance that minimizes downtime and maximizes satisfaction. Your support keeps hotel guests connected, entertained, and informed—every single day.

• Provide phone and email support for SONIFI’s suite of hospitality technology systems
• Troubleshoot and resolve remote issues related to system software and hardware
• Troubleshoot and resolve remote issues related to customer portals and remote access tools
• Troubleshoot and resolve remote issues related to internet connectivity and Wi‑Fi networks
• Troubleshoot and resolve remote issues related to MATV and video delivery systems
• Document all activity in Salesforce and assist with data gathering and reporting
• Identify patterns in support cases and recommend potential improvements
• Maintain a consistent and dependable presence in a 24/7 support environment
• Work a fixed or rotating shift, including nights, weekends, and holidays as needed
• Remain customer‑focused and composed in a fast‑paced call center setting

• Associate’s degree in a technical field or equivalent combination of education and experience
• Comfort with phone‑based support and remote troubleshooting
• Basic understanding of Cisco routers and switches
• Basic understanding of wireless networking protocols
• Basic understanding of the OSI model and basic routing concepts
• Effective verbal and written communication skills
• Ability to follow structured procedures and remain organized under pressure
• Passion for learning and working with a wide range of technology platforms

• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off (PTO) and paid holidays
• Pet insurance
• On‑demand pay options
• Professional development and cross‑training opportunities

SONIFI is proud to be an Equal Opportunity Employer. We consider all qualified applicants regardless of age, race, national origin, sex, disability, veteran status, or other protected status.

If you require assistance with the online application due to a disability, please contact Human Resources at 605‑988‑1000. Learn more about Equal Employment Opportunity . SONIFI participates in E‑Verify.