Facility Service Operations Center Coordinator | PRN

Location

Avera McKennan Hospital

PRN

As Needed (United States of America)

$19.50 - $25.50 (Actual pay rate dependent upon experience)

• PRN- varied hours subject to change:
  • Every other weekend
  • Saturday 7:00am-3:30pm
  • Sunday 7:00am-3:30pm
• PRN- varied hours subject to change:
  • Cover every 4th week the shift below (4 shifts)
  • 7:00am-3:30pm Thu/Mon, Fri/Tue or Fri/Mon
  • 8:00am-4:30pm Thu/Mon, Fri/Tue or Fri/Mon
  • 11:00am-7:30pm Thu/Mon, Fri/Tue or Fri/Mon
  • 2:45pm-11:15pm Thu/Mon, Fri/Tue or Fri/Mon
• Every other weekend and covering FTE weekday rotation, holiday rotation

Responsible for receiving, prioritizing, and dispatching work assignments to maintenance staff while monitoring progress to ensure timely resolution. The Coordinator must be able to learn and navigate multiple technical systems, provide excellent customer service to staff, and support the overall effectiveness of the Facility Services Department.

• Answers and triages incoming phone calls, emails, and other communications regarding maintenance issues from staff across hospital and clinic sites.
• Provides clear instructions to staff on reporting processes and escalation procedures.
• Documents requests accurately and completely in the software system.
• Evaluates reported issues to determine priority and appropriate response level.
• Assigns maintenance work orders to the appropriate technicians or service teams. Monitors work order status and follow up to ensure timely completion and customer satisfaction.
• Learns and operates multiple systems critical to hospital operations, including but not limited to CMMS, building control systems, pneumatic tube systems, etc. Observes system dashboards and alerts, reporting anomalies or failures to technical staff.
• Assists in generating reports for performance metrics, system utilization, and compliance.
• Supports standard operating procedures and recommend improvements for efficiency and reliability.
• Provides new-hire refresher training to Facility users.
• Creates and maintains access rights for Facility Service staff if appropriate technology solutions.

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

• High School or GED Equivalent

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to talent.

For TTY, dial 711