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Director of Product Support
Job in
Sioux Falls, Minnehaha County, South Dakota, 57101, USA
Listed on 2026-07-02
Listing for:
All Inspire Health Inc. (doing business as Inspiren Inc.)
Full Time
position Listed on 2026-07-02
Job specializations:
-
IT/Tech
Change Management, IT Project Manager
Job Description & How to Apply Below
To lead and transform the support function, the remote Director of Product Support will own the vision and strategy for product support, develop a high‑performing team, and architect AI‑augmented support systems while ensuring exceptional customer experiences.
Key responsibilities- Own the vision and strategy for product support, defining best‑in‑class service levels and creating a phased roadmap for transformation
- Lead, develop, and retain a high‑performing support team, fostering a customer‑first culture and preparing for future operational demands
- Architect a scalable foundation for AI‑augmented support, assessing current workflows and leading implementation efforts
- 8+ years in product/customer support or technical operations, with at least 3 years in a leadership role, preferably in healthtech or a regulated environment
- Proven experience in operational transformation, including the integration of AI or automation into support functions
- Familiarity with enterprise support platforms such as Salesforce Service Cloud and knowledge of AI/LLM tooling
- Strong analytical skills with the ability to connect support trends to upstream issues and drive cross‑functional resolutions
- Excellent communication skills, capable of influencing without authority and translating complex operational details for executive audiences
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