Director, Product Insights

Basic Function

The Director of Product Insights is responsible for shaping and operationalizing the strategic direction of the Insights function in alignment with the broader Product strategy. This position leads a multidisciplinary team of data scientists and researchers, drives enterprise-wide analytics initiatives, and collaborates closely with executive leadership and across teams to influence product, marketing, and business strategies. The Director is a confident leader who champions a culture of data‑driven decision‑making and empowers teams with actionable insights.

• Define and deliver the strategic roadmap for the Insights function, aligning priorities with Lumin Digital’s business and product objectives.
• Advise and partner with executive leadership across Product, Marketing, CX, Design, and Engineering to integrate data and research into long‑term strategic decisions.
• Lead cross‑functional analytics and research programs that identify high‑value opportunities, optimize customer experiences, and mitigate risks through continuous monitoring of user engagement, product performance, and behavioral trends.
• Oversee the design and governance of enterprise‑wide KPIs, dashboards, and reporting frameworks to measure customer experience, product outcomes, and market trends.
• Champion the voice of the customer by synthesizing qualitative and quantitative insights into clear, actionable recommendations for senior decision-makers.
• Build, scale, and develop a high‑performing multidisciplinary team of data scientists, analysts, and researchers, fostering a culture of innovation, accountability, and continuous learning.
• Manage operational budgets, vendor relationships, and analytics tools to ensure cost‑effective and scalable insights capabilities.
• Ensure data governance, ethical analytics practices, and compliance standards are embedded across all insights activities.
• Advance research and analytics methodologies by adopting innovative tools, techniques, and approaches that enhance decision‑making across the enterprise.
• Lead high‑impact, multi‑phase initiatives from concept through delivery, ensuring measurable outcomes and alignment with organizational strategy.
• Perform other duties as assigned.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to type, handle, or feel and talk or hear.
• Specific vision abilities required by this job include close vision.
• Ability to occasionally lift/move up to 25 pounds.
• Individuals with a disability who are otherwise able to perform the essential functions of the job may request reasonable accommodation through the Human Resources department.
• Other physical activities may be required to support business operations.

• Set clear expectations, offer direction, and ensure alignment with organizational goals while fostering a supportive environment that encourages collaboration, accountability, and growth.
• Coach, mentor, and provide training opportunities to build team members’ skills, promote internal growth, and prepare staff for future roles and responsibilities.
• Manage hiring, onboarding, performance evaluations, promotions, compensation, and terminations, ensuring fair and consistent application of policies and procedures.
• Assess team performance regularly, address gaps, and ensure duties are completed efficiently and effectively in alignment with department and organizational objectives.

• Bachelor’s degree in Data Science, Analytics, Business, or related field required or equivalent combination of education and experience.
• Master’s degree preferred.

• 8 years of progressive experience in data analytics, data science, or user research, with at least 3 years in a leadership role managing multidisciplinary insights teams required.
• Proven track record of translating data and research into executive‑level strategic recommendations that drive business and product outcomes.
• Experience working in SaaS, fintech, or digital platforms, with demonstrated success influencing product development and customer experience strategies through…