Support Services Analyst

The South Dakota State University (SDState) IT Support Desk is growing, and we need a position to provide service to the Sioux Falls Metro Center primarily. If you are looking for an opportunity to learn and grow your technology skills, then this might just be the opportunity you have been waiting for.

Must be authorized to work in the U.S.; sponsorship is not available for this position.

Provide advanced computer support activities and support projects to ensure clients computers are functional and performing efficiently. This includes, but is not limited to, computer labs, equipment, classrooms, simulation rooms, etc. This position primarily supports Sioux Falls locations with remote and in person support to other locations as needed.

• Medical, dental, and flexible benefits
• Retirement plans including 6% matching
• Compensation packages
• Paid holidays and vacation leave (10 hours of annual leave per month, 9.34 hours of sick leave per month, 11 paid holidays)
• Access to internal and state-sponsored training and reduced tuition for state-supported courses
• Relocation benefits available per university’s guidelines

Knowledge of:

• Wide variety of computer software, hardware, telephony, and peripherals
• University IT security standards and incorporating that knowledge in the support process
• Interpersonal and customer service skills to assist and respond to questions from users with a range of technical understanding from very limited to advanced
• In-depth hardware and software troubleshooting
• Installing operating systems and software
• Industry standards such as ITIL and ITSM

Skill & Ability to:

• Diagnose and resolve workstation, laptop, and network problems
• Operate a variety of software applications
• Establish effective working relationships
• Communicate effectively verbally and in writing with students, staff, faculty, and visitors
• Work both independently and as part of a team
• Identify areas for professional growth and learn new skills

Valid driver's license or ability to obtain one within 30 days of hire. Travel required.

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land‑grant access mission. SDSU is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment.

Arrangements for accommodations required by disabilities can be made by emailing HR.