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Senior Product Technical Specialist: Escalation Lead
Job in
Sioux Falls, Minnehaha County, South Dakota, 57102, USA
Listed on 2026-07-20
Listing for:
CNH
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
CNH Industrial is seeking a Product Technical Specialist (PTS) to act as the Voice of the Customer for assigned products and systems, owning the resolution of complex Level‑3 technical issues that exceed standard support channels. Collaborate with Engineering, Product Management, Quality, and Field Support to diagnose and drive permanent resolutions.
The PTS serves as a technical authority and escalation point, translating customer and dealer feedback into clear, data‑driven problem statements
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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