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First-Line IT Support Specialist & Training Expert
Job in
Sioux Falls, Minnehaha County, South Dakota, 57102, USA
Listed on 2026-07-25
Listing for:
Desmet Farm Mutual Insur Co
Apprenticeship/Internship
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Desmet Farm Mutual Insur Co. is seeking a Help Desk Support specialist to provide first-line contact, support, and resolution for basic IT requests.
The role requires handling incidents via phone, in-person, and digital channels with a focus on excellent customer service and documenting issues for escalation. Responsibilities include account management, user training, and maintaining SLAs while escalating complex problems to specialized teams.
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