IT Supervisor

Join one of the fastest growing companies in America, recently recognized, for the third year in a row, as an Inc. 5000 award-winning company. Silencer Central is passionate about the compliancy, knowledge and community education in firearm sound suppression and making silencer buying simple since 2005.

Classification:
Full time, Exempt
Shift: Monday – Friday, core hours 8:00am-5:00pm

Location:

On-site

At Silencer Central, we believe in being customer-oriented, getting stuff done, and expecting excellence in everything we do. These core values drive the work and passion of our team members, and they unite our business and customers. The IT Supervisor leads the business systems team and serves as the lead for the Manufacturing & Services product vertical. This is a dual role: as a people leader, the IT Supervisor manages and develops the business systems team that keeps the company’s core technology services running;

as a vertical lead, the IT Supervisor sets direction and priorities for the Manufacturing & Services product area within the company’s product/platform operating model.

As a supervisor, the role owns the day-to-day operation, support, and reliability of business systems — help desk, applications, email, network, conference rooms, and related services — and is accountable for team performance, growth, and standards. As a vertical lead, the role is accountable for the roadmap and delivery of the Manufacturing & Services vertical, partnering with platform and other vertical leads to balance vertical priorities against shared, enterprise-wide consistency.

The IT Supervisor is expected to keep these two responsibilities distinct and transparent, ensuring business systems remain an even-handed service to every vertical rather than favoring their own.

• Supervises, coaches, and develops the business systems team, owning hiring, performance management, growth, and day-to-day support for direct reports.

• Oversees the reliable operation and support of core business systems and services, including help desk, business applications, email, network, and conference room technology.

• Sets and maintains standards for system administration, configuration, support response, documentation, and ensures the team works consistently to them.

• Manages support queues, prioritization, and escalations so that service levels are met across all business areas and verticals.

• Balances workload across the team, protecting against overload and ensuring coverage for critical services and on-call needs.

• Partners with the platform team to keep system configurations and integrations aligned with shared architecture and governance.

• Leads the Manufacturing & Business Services product vertical, setting priorities, roadmap, and delivery expectations for that business area.

• Works with business stakeholders in Manufacturing and Services to understand objectives, translate needs into technology solutions, and sequence work appropriately.

• Coordinates with platform and other vertical leads to align the vertical’s work with enterprise standards and to surface and resolve conflicts between local and shared priorities.

• Acts transparently about which “hat” is being worn, ensuring the vertical does not receive preferential claim on shared business systems resources.

• Delivers clear written and oral communication, responds to questions and concerns, and produces specific outcomes and impact.

• Establishes and maintains productive working relationships within and outside of own area.

• Monitors industry trends and directions and discusses possible impact on internal strategies.

• Assesses and validates decision options and predicts their potential impact.

• Maintains a sense of urgency and a positive attitude.

• Bachelor’s degree, preferably in information systems, business, or a related field required.

• Minimum 5 years of experience in IT operations, business systems, or a related area, including direct experience supporting help desk, applications, email, network, and end-user services.

• Prior supervisory or team-lead…