IT Support Specialist; CSE

Overview

We are seeking an IT Support Specialist to support a large IT program for the Department of Veteran Affairs. This role involves deploying and configuring computer equipment across VA medical centers and offsite training locations, combining technical skills with a focus on delivering exceptional customer service. The position requires working onsite, including potential evening and weekend hours, supporting hardware and software support, troubleshooting, system imaging, and equipment deployment.

Join our team to make a difference supporting Veterans' healthcare facilities.

IT Support Specialist

There are no education requirements for this role.

There are no certification requirements for this role.

Public Trust

On-Site at Veterans' Administration Medical Centers and offsite training locations.

• Deploy, image, and set up equipment including PCs, laptops, docking stations, monitors, printers, scanners, and network connections at VA facilities and offsite training centers.
• Unbox, set up, install, configure, remove equipment, and re-package hardware for shipment.
• Transport equipment weighing up to 50 pounds across site campus, including on carts.
• Support hardware and software, troubleshoot issues, perform system imaging, hardware break-fix support, and participate in refresh, upgrade, and deployment projects.
• Support setup at various training sites.
• Conduct routine system administration tasks and maintain logs of troubleshooting activities.
• Work independently while providing excellent customer service.

• Minimum of 1-year experience in imaging and installing computer equipment.
• Ability to unpack/re-pack, move, and install pallets of IT equipment without restrictions.
• Personal transportation during work hours.
• Ability to traverse campus, stoop, crouch, reach, and push carts with equipment.
• Experience supporting hardware and software, troubleshooting, and deployment projects.
• Knowledge of system and network troubleshooting, including high availability systems.
• Ability to work independently and deliver excellent customer service.
• HS diploma or GED with 8 years of professional work experience in lieu of a degree.
• 1-year experience in IT, CS, EE, or IS if holding a bachelor’s degree.

• Experience with Service Now ticketing system.
• Experience supporting VA systems is a plus.

Pay range: $40,000.00–$60,000.00 (annual).