System Engineer

Job Summary:

As a System Engineer, you are responsible for the design, administration, security, reliability, automation, and continuous improvement of Midco's enterprise infrastructure. This includes on-premises and cloud platforms, server operating systems, virtualization environments, container technologies, backup and recovery solutions, and related infrastructure services. System Engineers partner with IT, Security, vendors, and business stakeholders to deliver secure, scalable, and reliable technology solutions that support business operations and growth.

System Engineers support the full infrastructure lifecycle, including implementation, maintenance, monitoring, troubleshooting, optimization, disaster recovery, automation, and documentation. They play a critical role in maintaining business continuity, improving operational efficiency, and enabling technology innovation across the organization.

Position levels range from System Engineer Associate through System Engineer Expert, reflecting increasing levels of technical expertise, responsibility, leadership, and strategic impact.

• Administer, maintain, monitor, and support enterprise server infrastructure across Windows and Unix/Linux platforms.
• Support virtualization platforms, including provisioning, configuration, optimization, and lifecycle management of virtualized resources.
• Support and enhance cloud infrastructure services, including Azure-based technologies and platform services.
• Implement, maintain, and improve infrastructure automation, scripting, and operational efficiency initiatives.
• Monitor system health, performance, capacity, availability, and reliability using enterprise monitoring and alerting tools.
• Perform system configuration, patching, upgrades, maintenance, and lifecycle management activities.
• Troubleshoot and resolve infrastructure, platform, virtualization, storage, cloud, and operating system issues.
• Participate in infrastructure design, solution evaluation, technology implementation, and modernization initiatives.
• Support containerized platforms and related technologies as applicable.
• Participate in backup, recovery, disaster recovery, and business continuity planning and execution activities.
• Develop and maintain technical documentation, including system configurations, procedures, architecture diagrams, standards, and operational runbooks.
• Partner with Information Security teams to maintain secure infrastructure configurations, support audits and assessments, remediate vulnerabilities, and reduce operational risk.
• Participate in incident response activities and serve in on-call rotations as required.
• Collaborate with internal teams and vendors to support infrastructure operations, projects, and strategic initiatives.
• Contribute to process improvements, operational efficiencies, automation initiatives, and technology standardization efforts.
• Stay current with emerging technologies, industry trends, and best practices relevant to infrastructure engineering.
• Assist with training, mentoring, and knowledge sharing among team members as appropriate to role level.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Note:

Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
• Experience supporting enterprise infrastructure systems, including server operating systems, virtualization technologies, and related platforms.
• Understanding of infrastructure administration, troubleshooting methodologies, and enterprise technology environments.
• Experience developing and maintaining technical documentation.
• Ability to analyze technical issues, follow established processes, and implement effective solutions.
• Strong communication, collaboration, and problem‑solving skills.

• Experience with Azure or other enterprise cloud platforms.
• Experience with automation, scripting, Infrastructure-as-Code, or configuration management tools.
• Experience supporting container platforms such as Kubernetes.
• Industry certifications related to cloud,…