Delivery Services Coordinator

For more than 70 years, Master Brand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working

Description:

The Delivery Service Coordinator is a key member of the Sioux Falls, South Dakota showroom team, responsible for overseeing the scheduling, coordination, and execution of all delivery operations. This role ensures that products are delivered to customers efficiently, accurately, and with a focus on customer satisfaction.

Primary Responsibilities Coordinate delivery schedules with customers, showroom staff, and delivery teams to ensure timely service.

Communicate proactively with customers regarding delivery status, expected arrival times, and any changes to schedules.

Maintain accurate records of all deliveries, including dates, times, customer details, and any special instructions.

Work closely with warehouse and logistics staff to ensure products are prepared for delivery and loaded securely.

Resolve any delivery-related issues promptly, such as delays, damaged products, or customer concerns.

Monitor delivery routes and optimize schedules to maximize efficiency and minimize costs.

Ensure compliance with showroom policies, safety standards, and regulatory requirements.

Assist in training new delivery staff on procedures, customer service expectations, and safety protocols.

Qualifications High school diploma or equivalent; additional education in logistics or customer service is a plus.

Strong organizational and multitasking skills.

Excellent communication and interpersonal abilities.

Experience with scheduling software and basic computer applications.

Ability to work collaboratively in a fast-paced environment.

Problem-solving skills and a customer-focused mindset.

Should be able to lift 40lbsSafe driving record and practice safe driving habits

Knowledge of Sioux Falls area and surrounding communities is beneficial.

Key Competencies Attention to detail

Time management

Adaptability Teamwork Professionalism Work  Environment The Delivery Service Coordinator works primarily from the Sioux Falls showroom, with occasional interactions at warehouses or customer sites as needed. The role requires flexibility in scheduling to accommodate customer needs and delivery windows.

Impact on Customer Experience By ensuring seamless delivery operations and proactive communication, the Delivery Service Coordinator enhances the overall customer experience, contributing to the reputation and success of the Sioux Falls showroom.

Equal Employment Opportunity Master Brand  Cabinets LLC is an equal opportunity employer. Master Brand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws.

Master Brand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also Master Brand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations Master Brand  Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at
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