Operating Partner

JOB SUMMARY:

The Operating Partner oversees all operational aspects of the LKN bar and restaurant group, driving excellence in performance, profitability, and guest experience across all locations. This role serves as a strategic leader and key business partner to ownership, responsible for building scalable operational systems, optimizing financial results, and developing high-performing management teams that reflect the company's culture and brand standards. The Operating Partner is a hands-on leader who maintains a visible presence in the business during peak operating periods as required to support teams, ensure operational excellence, and uphold brand standards.

DUTIES/RESPONSIBILITIES:

Strategic & Operational Leadership

• Provide leadership, direction, and oversight for all locations.
• Develop and execute operational strategies that align with company goals and growth plans.
• Standardize best practices across locations to ensure consistent quality, efficiency, and brand identity.
• Conduct regular site evaluations, providing actionable feedback and guidance to General Managers.
• Partner with executive leadership on operational planning for new openings, renovations, and market expansions.

Financial Performance & Growth

• Oversee financial performance of all units, including sales, labor, food, and beverage costs.
• Analyze P&L statements and key performance metrics to drive profitability and operational efficiency.
• Collaborate with executive leadership on budgeting, forecasting, and financial reporting.
• Identify and implement strategies to increase revenue and optimize expenses.

Leadership & Team Development

• Recruit, develop, and mentor management and operational staff.
• Foster a culture of accountability, empowerment, and continuous improvement.
• Lead regular meetings and training initiatives.
• Support performance processes, including evaluations, coaching, and succession planning.

Guest Experience & Brand Management

• Champion a culture of hospitality and ensure exceptional guest experiences across all locations.
• Maintain brand standards and operational consistency in food, beverage, and service quality.
• Address and resolve guest feedback and high-level service issues when escalated, including on-site support.

Compliance, Safety & Risk Management

• Ensure all venues comply with federal, state, and local regulations, including health, safety, and liquor laws.
• Oversee licensing, inspections, and compliance documentation across all properties.
• Implement and monitor safety and security protocols for staff and guests.

REQUIRED SKILLS/ABILITIES:

• Proven ability to manage, lead & develop teams.
• Strong analytical and financial acumen, with deep experience in P&L management.
• Excellent leadership, communication, and organizational skills.
• Proficient in operational systems including POS, scheduling, inventory, and reporting tools.
• Knowledge of food safety and sanitation standards (Serv Safe certification preferred).
• Ability to work flexible hours, including evenings, nights, weekends, and holiday as business needs require.

PHYSICAL REQUIREMENTS:

• Ability to move throughout all areas of bar, restaurant and kitchen environments.
• Must be able to lift 25+ pounds at times.