Industrial Counter Sales

Position Summary

We are seeking an Industrial Counter Sales to join MCE West. The Industrial Counter Sales is responsible for supporting all aspects of the branch operations from product handling to maintaining inventory, along with customer service for both walk in and phone/electronic sales in a friendly, fast-paced team environment.

• Ensure that the highest level of customer service and ethics are followed.
• Address and resolve all customer requests and/or complaints utilizing a positive, creative approach.
• Assist customers and respond to inquiries in a timely manner with good selling skills.
• Provide customer support with technical product information.
• Generate and maintain accurate required documentation.
• Estimate date of delivery to customer based on current inventory levels, supplier availability and/or production schedule.
• Make outbound lead follow up to potential and existing customers utilizing various methods including phone, email, mail and fax.
• Participate in required product training to build required product knowledge.
• Collaborate with all appropriate departments and personnel to ensure customer satisfaction.
• Receive products, including unloading, verifying & receiving into system.
• Allocate, distribute, pull/pick product in proper location.
• Package and stage materials or products for shipping (shrink wrapping, boxing, labeling).
• Ship products utilizing various methods from national carriers to customer vehicles.
• Assist with inventory control and cycle counting.
• Administer quality control, ensuring damaged product is not received or sent.
• Assembly production involving building small to large hoses, operating swagers, etc.
• Fabrication and use of complex machinery for kitting manufacturing may be required.
• Complete forklift/safety orientation course(s); operate forklift as needed.
• Maintain a safe, clean and organized work area.
• Comply with all company rules, policies and procedures.

• Good customer service and communication skills are required.
• Experience with Epicor Prophet 21 a plus.
• Experience with industrial distribution, preferably fluid power components preferred. Familiarity with industrial and hydraulic hose and fittings, especially Parker Hannifin a plus.
• Mechanical background and forklift certification (applicable state certification) are a plus.
• Must be able to work with a wide variety of people and personalities.

• Entry level

• Full-time

• Management and Manufacturing

• Automation Machinery Manufacturing