Network Technician - Optical Transport

As the Network Technician
- Transport, you will contribute to the operational excellence, reliability, and continued expansion of Midco's transport network. This role supports the implementation, maintenance, and restoration of transport infrastructure while partnering with internal stakeholders to meet customer and business needs. The position is structured across three levels, with progression reflecting increased technical knowledge, problem-solving capability, ownership of complex work, and contribution to strategic network initiatives.

As the Network Technician
- Transport, you will contribute to the operational excellence, reliability, and continued expansion of Midco's transport network. This role supports the implementation, maintenance, and restoration of transport infrastructure while partnering with internal stakeholders to meet customer and business needs. The position is structured across three levels, with progression reflecting increased technical knowledge, problem-solving capability, ownership of complex work, and contribution to strategic network initiatives.

• Install, configure, maintain, and support Midco's transport network infrastructure, including optical transport equipment, line systems, circuits, and related network components.
• Perform service provisioning, circuit testing, validation, and turn-up activities to ensure successful delivery of transport services and customer solutions.
• Troubleshoot network outages, fiber impairments, service degradations, and transport-related issues, coordinating with internal teams and vendors as necessary to restore service and minimize customer impact.
• Perform equipment installation, rack integration, power and cabling work, and ensure compliance with established engineering and operational standards.
• Monitor network health and assist with preventative maintenance activities to maintain network reliability, performance, and availability.
• Support network expansion, modernization, and end-of-life replacement projects by participating in the implementation and deployment of new transport infrastructure and technologies.
• Collaborate with Engineering, NOC, Customer Fulfillment, Sales Engineering, Regional Operations, Colocation teams, and customers to support network deployments and service delivery.
• Assist in the implementation, documentation, and maintenance of transport, LAN, WAN, and MAN network environments.
• Maintain accurate network records, diagrams, inventory, configurations, testing results, and operational documentation.
• Assist with disaster recovery planning, system backups, restoration testing, and business continuity initiatives.
• Support Service Now ticket management, escalation response, and incident resolution activities within established service level expectations.
• Participate in network evaluations, testing, and validation activities to support future capacity growth, customer opportunities, and strategic business initiatives.
• Provide effective problem-solving support for a variety of Midco's groups, including Customer Service, Engineering, NOC, etc.
• Report significant activity to the NOC and keep detailed statistics regarding these activities.
• Provide assistance with projects, including diagramming, reporting, documenting, time management, etc.
• Ensure viable disaster recovery and back up plans are in place for all systems.
• Provide effective “on call” support and be prepared to work other than regular business hours as necessary.
• Communicate and maintain up-to-date, accurate documentation for passwords, diagrams, security, etc.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure…