Food Service - Associate

Job Description

Great Plains Zoo & Delbridge Museum of Natural History, 805 S Kiwanis Ave, Sioux Falls, South Dakota, United States of America

Posted Friday, February 20, 2026 at 6:00 AM | Expires Saturday, March 21, 2026 at 4:59 AM

Join our hospitality team at the Great Plains Zoo! We have multiple quick‑service concession stands throughout the park, as well as our Roar Cafe. Food Service associate responsibilities include assisting guests with concession purchases, attraction ticket sales, and providing top notch hospitality to our visitors.

Operating hours are 9 am to 5 pm daily, hours may vary by location but generally align with zoo operation hours. Shifts typically range from 5 to 8 hours, depending on operational scheduling needs. Weekend availability is required for this role.

Food Service Associate

Reports to:

Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s)

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Support restaurant prep (FOH and line) for daily operation.
• Meet daily quick‑service, food service, safety and quality, availability, merchandising and guest service standards.
• Participate in safety logs including food temperatures, rotation and waste as necessary.
• Ensure proper uniform, hygiene, hand‑washing and glove use.
• Maintain a safe work environment by abiding to all safety rules.
• Follow through daily prep and item lists, as assigned.
• Actively help to support operation in assigned role, supporting holes as necessary.
• Actively and efficiently respond to guest and client feedback, and report to the supervisor to ensure that any potential complaints are mitigated against further occurrence.
• Communicate up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
• Remain knowledgeable of all menu items, prices and specials for sharing with guests.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Responsibly geared towards presenting a clean and welcoming experience for guests through upholding sanitation requirements.

• Strong interpersonal and communication skills.
• Exceptional problem‑solving/decision‑making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast‑paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10‑35 lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

None Required

• Eligible for overtime pay.
• On‑Demand Pay Program:
  Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day
  .
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include:
Arizona,…