Tire and Battery Service Advisor

Position Summary

Position Summary...

Be a Team Member – Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources and mentoring new technicians. Communicates and develops interpersonal skills for providing safe and efficient customer service. Be an Expert – Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, tire pressure monitoring systems, product specifications and seasonality, and demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques.

Be a Techie – Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them. Be an Owner – Communicates equipment tools and supplies needs to TBC, leads tracking and monitoring returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory audit, safety and compliance standards, reports TBC complaints, safety hazards and problems, completes paperwork, logs and other required documentation, ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.

Be a Talent Ambassador – Being a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products, developing influencing and inspiring others for working in a style that is respectful, supportive and team oriented, understanding the roadblocks and assisting in training team members. Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy.

Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change, difficulties and feedback. Respect the Individual – Embraces differences, creates a workplace where associates feel seen, supported and connected in a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent, works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence, strengthens the team by helping develop and mentor others, recognizes others’ contributions and accomplishments.

Act with Integrity – Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us. Serves our customers and members, delivers results while putting the customer first, makes decisions based on reliable information, balances short‑ and long‑term priorities and considers how one’s work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence – Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills, supports others through change.

• Competitive pay and performance‑based bonus awards.
• Health benefits:
  
  medical, vision and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty and voting.
• Short‑term and…