Store Manager | Empire Mall

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in.

As a company, we focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive, and growth‑focused environment for our people.

As the ultimate leader of the store, the Store Manager is accountable for every aspect of retail performance, ensuring that all store areas are engaged, achieving key results, and delivering a world‑class guest experience. Store Managers hire, develop, and coach a diverse team, establishing a culture where people feel a deep sense of belonging and have opportunities to grow. They maintain store operations, product excellence, and community relationships in line with company values.

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Establish a vision for the store based on key metrics and cascade it to all team members.
• Manage the hiring strategy to build a strong, diverse team that drives store operations.
• Support continuous learning and development through feedback, coaching, mentoring, and performance management.
• Address employee concerns and issues, partnering with internal support when necessary.

• Lead an exceptional guest experience on the floor through product education and coaching.
• Direct team members to ensure optimal guest experience that values guests’ time and supports store operations.
• Manage emergent issues, including guest escalations and urgent requests.
• Establish and increase brand awareness in the community by cultivating inclusive relationships with local ambassadors, community influencers, and partners.
• Plan and execute local, regional, and area‑driven community projects and initiatives.

• Drive overall store visual merchandising, product strategy, and product escalations.
• Manage sell‑through by monitoring product levels, ensuring inventory accuracy, and organizing deliveries.
• Plan and execute high‑level quarterly and seasonal store planning for strategy, budget, and labor.
• Manage whole‑store profit and loss in accordance with sales and budget goals.
• Lead from the floor to assess and fulfill business, team, and guest needs.
• Adhere to people safety policies and maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws.

• Accountable for controllable budget, labor hours, and annual sales plan targets.

• Directly responsible for managing all store leadership roles.
• Ultimately responsible for hiring and terminating all store employees.

• Inclusion & Diversity:
  Creates and supports an inclusive environment that values differences.
• Integrity:
  Behaves honestly and ethically.
• Leadership:
  Inspires, motivates, and develops people.
• Decision Making & Problem Solving:
  Identifies improvement opportunities and makes timely decisions.
• Drive / Entrepreneurship:
  Sets challenging goals and is innovative in achieving results.
• Team Building:
  Builds high‑performing teams with unique contributions.
• Strategic Thinking:
  Considers long‑term impact and aligns decisions with company strategy.
• Change Management:
  Leads others through change processes.
• Business Acumen:
  Quickly understands financial metrics, budgets, and forecasts.
• Interactive Communication:
  Conveys information effectively and listens well.

• Must be legally authorized to work in the country where the store is located.
• Must have reliable transportation to travel to the assigned store.

• Work occurs on a variable schedule including early mornings, mornings, afternoons, evenings, late nights, overnight shifts, weekends, and…