Customer Service Specialist
Listed on 2026-07-01
-
Retail
Customer Service Rep, Retail Associate/ Customer Service, Ecommerce, Retail Sales -
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service, Ecommerce
About Barbara’s Needlepoint
Barbara’s Needlepoint is a full-service needlepoint shop in Sioux Falls offering hand painted needlepoint canvases from dozens of national artists, comprehensive thread walls, classes (in-person & Zoom), and top-quality in-house finishing. We run on Shopify POS, emphasize warm, knowledgeable service, and create community through a vibrant local store, events, trunk shows, and online content.
Role Summary Customer Service SpecialistA Customer Service Specialist works within the retail team, assisting the Customer Service Leaders in handling day-to-day retail and sales floor operations, prioritizing exceptional customer experiences both in store and online. This role helps to bridge the sales floor and the digital storefront—ensuring that product is received, priced, published online correctly, presented beautifully in store, orders are fulfilled, and inquiries are responded to in a timely manner.
Reportsto
Customer Service Leaders and Owners
Core Responsibilities- Lead by example on the sales floor: greet, consult on canvas/thread selection, and upsell finishing & classes.
- Maintain 5-star customer satisfaction (in-store and online) and timely response to inquiries (
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).