Store Operations Lead Service Excellence

Additional Considerations (if any):
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Assistant Manager Store Operations;
Assistant Manager Perishables;
Assistant Manager Health Wellness Home

General

Exempt

Supervises and coordinates the activities of employees. Ensures that customer’s needs are met.

Accountable and

Reports to:

District Store Director;
Store Manager

All positions except those listed above or designated by the Store Director

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers.
• Exhibits caring, concern and patience in all customer interactions and treats customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, learning customer names and addressing them by name whenever possible.
• Assists customers by escorting them to products, securing items that are out of reach, loading or unloading heavy items, and passing along customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service to callers.
• Perpetuates the fundamental values of the Hy-Vee culture, including honesty, integrity, friendliness, and caring for customers and employees.
• Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
• Assists management in determining specific pricing and blends; determines locations of ad and promotional displays; ensures product quality and quantities meet customer and store demands and profitability.
• Ensures store standards for customer service, employee relations and overall departmental profitability are met.
• Ensures compliance with store accounting procedures and reports potential problems.
• Oversees building/ground maintenance and all store sanitation and cleanliness to meet store director and company guidelines.
• Uses and understands all hardware and software technology in the store.
• Assists in forecasting and reviewing the store labor schedule with the store director’s guidelines.
• Evaluates employee performance to recommend personnel actions such as promotion, transfer, or dismissal.
• Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers; fills out accident forms.
• Directs the ordering of merchandise in their respective areas; coordinates compliance of employees with established policy, law, security, sales, and record‑keeping procedures.
• Assists with replenishing shelf product, designs and constructs displays; assists in solving problems affecting job duties, productivity and established policies and procedures.
• Adheres to company policies and individual store guidelines; reports to work when scheduled and works expected number of hours.

• Determines the motivational needs of employees and provides the appropriate environment.
• Recruits and interviews job applicants to recommend or determine employment; may be involved with the coordination of orientations.
• Stays current with market trends and information such as competition, new products, equipment, and merchandising techniques.
• Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
• Recommends additions, deletions, and shelf allocation of merchandise to be sold in any department.
• Pursues retail educational opportunities and continuing education whenever possible.
• Assists in all areas of the store as needed; works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.
• Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized…