Residential Inside Sales - Sioux Falls, SD

JOB PURPOSE:

Assist in the achievement of Midco revenue objectives through the sales of products and solutions in the Residential market. KEY FUNCTIONS:
* Service incoming and outbound calls from residential customers inquiring about Midco products and services.
* Identify the right products and services for customers through value based selling techniques.
* Sell and up sell Midco products and services to new and existing customers.
* Perform proactive outbound calling associated with sales and marketing campaigns.
* Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
* Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
* Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
* Follow up with leads and contacts in a timely fashion.
* Exceed organizational goals for revenue, upselling, and add-on selling.
* Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
* Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
* Communicate effectively and professionally in all forms of communication with internal and external customers
* Adhere to Midco privacy guidelines to ensure each customer's privacy.
* Maintain regular attendance as required by your position. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
* Actively participate in team efforts to support and establish exceptional customer experiences.
* Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments
* Support the mission, vision, and values of Midco.
* Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
* Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
* Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
* Multi-task without loss of efficiency or composure.
* Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership
* Identify opportunities for improvement while creating and implementing viable solutions for customers.
* All employees are required to actively follow Midco policies and procedures.
* Perform other duties as assigned. EXPERIENCE AND

EDUCATION:

* High school diploma or GED required.
* Bachelors in Marketing or Business Administration preferred.
* At least 1 year of previous sales or relevant customer service/sales experience preferred.
* Ability to meet and exceed quota or goals.
* Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint). WORK ENVIRONMENT AND PHYSICAL DEMANDS:
* The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
* The noise level in the work environment is moderate to loud.
* Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.