Inside Sales & Service Representative

Overview

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Hajoca works in a decentralized environment where each location, called a Profit Center (PC), is run by the Profit Center Manager as if it were their own small business.

A typical Profit Center consists of a warehouse, counter, sales office, and sometimes a showroom. PCs conduct business under unique trade names and offer a customized approach that honors what is special about each local marketplace.

McDonald Supply is one of those trade names and is looking for an Inside Sales & Service Representative at their Sioux Falls, SD location. Pay for Inside Sales & Service Representative is between $40,000 and $60,000 per year at this location. If you take pride in providing an excellent customer experience, are outgoing, knowledgeable, and service-oriented, and want to close sales and build lasting relationships with new and existing customers, we’d like you to join our team as an Inside Sales & Service Representative
.

About the Role:

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.

• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Possess a proper and valid driver’s license.
• Knowledge of products sold in the Profit Center preferred.

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, maintain weekly sales plans, call reports, and customer contact files, and analyze customer data.

• Demonstrate outstanding customer service, telephone/verbal communication, and listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
• Build positive working relationships and inspire teamwork with co-workers.

• Learn and operate the computer systems used to process orders.
• Learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.

• Be able to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

The benefits of working with us include a Profit-Sharing Program and a competitive starting wage. In addition to our compensation package, Hajoca offers:

• Full-time benefits (for team members working 30 or more hours per week):
  Medical, dental, vision, and prescription coverage; accident, hospital indemnity, and critical care coverage; life insurance and long-term disability; pre-tax accounts for healthcare, dependent care, and commuter benefits; paid vacation, holidays, and sick…