Hybrid Associate Customer Success Representative

Hybrid Associate Customer Success Representative

Sioux Falls
· Full-time

Taranis is an AI‑powered crop intelligence platform helping ag retailers and growers make better agronomic and input decisions through leaf‑level insights and data‑driven recommendations. We work with leading agricultural retailers and crop protection companies across millions of acres in the U.S. and globally.

Our Global Headquarters is in Westfield, Indiana, (soon to be Carmel, IN) with our R&D and Innovation Center in Tel Aviv, Israel. To learn more, visit  .

We are looking for a highly driven, customer‑focused Associate Customer Success Representative who takes ownership, operates independently, and gets things done.

You will own the day-to‑day success and engagement of an assigned customer portfolio, working closely with Regional Account Managers and Customer Experience Team to drive agronomist and grower adoption, ROI customer value, retention, renewals, and expansion.

This is a role for someone who is proactive, accountable, and resourceful — someone who manages priorities independently, communicates risks early, comes with solutions, and consistently follows through on commitments.

This position is located in Fargo, ND;
Sioux Falls, SD;
Minneapolis, MN
; and immediate surrounding areas and requires periodic travel to assigned customers in surrounding area. Occasional travel to HQ in IN is required periodically (once a quarter) throughout the calendar year. Onboarding for the role will take place at HQ.

• Drive high renewal and upsell rates through measurable ROI delivery and consistent customer engagement
• Increase grower enrollment and adoption of Taranis Intelligence programs
• Identify and execute in‑season expansion and upsell opportunities
• Support Regional Account Managers and Customer Experience Team in growing and deepening customer relationships in the field
• Ensure customers successfully operationalize Taranis within their workflows

• Partner closely with the Regional Account Manager and Customer Experience as the territory’s Customer Success Representative
• Serve as the day‑to‑day operational contact for assigned accounts
• Drive pre‑season onboarding, alignment, and expectation setting
• Maintain proactive, high‑touch customer engagement throughout the growing season to obtain ROI Value stories
• Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
• Deliver ROI reviews and seasonal business summaries to support retention and renewals
• Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
• Deliver virtual and in‑person trainings, platform walkthroughs, and webinars
• Proactively resolve customer issues with a solutions‑oriented mindset
• Maintain accurate account activity, progress, and renewal status in Salesforce and GONG (ai platform)
• Collaborate cross‑functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution

• Agricultural expertise – 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer‑facing agricultural role
• Agronomic knowledge – preferred strong understanding of corn and soybean production systems; but not essential
• Customer relationship skills – proven drive to build trusted relationships, drive retention, and communicate value and ROI
• Ownership & accountability – takes responsibility for commitments and consistently follows through with minimal management oversight
• Independent execution – manages multiple accounts, priorities, and deadlines effectively with limited oversight
• Proactive communication – identifies risks early, keeps stakeholders informed, and communicates before…