Lead Service Technician - M

Overview

We are looking for self‑motivated, hardworking, team‑oriented, customer‑driven diesel service technicians to join our growing service team throughout our four‑state region. If you have a passion for working with construction, agriculture or power generation equipment in a team environment, and are eager to continue learning throughout your career, you will be right at home at Butler.

Monday
- Thursday 12:30 p.m. – 11:00 p.m.

Full‑Time Technician Pay Scale: $32.73/hr – $53.03/hr, DOE. ($1.50 lead differential and $2.00 night differential)

• Assists with scheduling work in the shop and field.
• Troubleshoots & repairs all aspects of our product lines.
• Will be expected to charge out a large percentage of their time to revenue work orders.
• Immediately addresses any safety‑related issues in the shop.
• Assists with contamination control procedures to make sure proper steps are being followed.
• Assists technicians on field jobs with tooling, ordering parts and getting information to them in a timely manner.
• Maintains a clean and organized workplace, orderly flow through the shop.
• Handles special projects as needed/requested by Service Advisors or Service Manager.
• Assists with receiving and delivery of equipment in and out of our yard as needed.
• Keeps track of small tools, repairs needed, general condition, and assesses new tools that may be needed.
• Works closely with trainees and technicians.
• Assists in maintaining the work order process from open to close. This will include taking customer calls; troubleshooting on the phone, open work order, and assign technicians, review, and close work orders after the repair is completed.
• Makes final inspection on all work leaving the service department.
• Ability to work without supervision.
• Develops and enhances working relationships with customers and associates.
• Understands the complete process of the service department.
• After hour’s field service, at times, may be required.
• Carries after hour’s emergency phone as needed.
• Other duties as assigned.

• Technical degree in a mechanical related field or equivalent combination of business experience, training and/or education required.
• Three (3) years minimum mechanical experience with Caterpillar and AGCO (Ag product line) preferred.
• This experience is to include all mechanical, hydraulic & electrical system knowledge, and the troubleshooting of these systems.
• All applicants should be familiar with time requirements to perform specific jobs.
• Have a working knowledge of the on‑line DBS, BMTS, and SIS systems.
• Consistently achieve set flat rates on work orders.
• Possess strong communication and listening skills, as well as strong problem‑solving skills.
• Leadership training preferred but not required.
• Ability to work well within a team environment.
• Ability to work with Ag, Truck and Heavy equipment customers.
• Individual must meet driver insurability standards.
• Trade specific tooling required.
• Must have valid work authorization and be able to work in the U.S. without company sponsorship.

As a family business for three generations, we currently employ over 9 associates in 20 locations throughout North Dakota, South Dakota, Montana and Nebraska.

If you desire to grow a career with our team, here are some of the benefits in our full benefits package:

• Generous retirement plan with 8% guaranteed by the company each year once eligibility is met, with no minimum required contributions out of your pocket
• Opportunity for overtime as workload dictates (anything over 10 hours a day is paid at 1.5x your hourly rate)
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short‑Term Disability Coverage – 60% of base pay
• Maternity and Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• Smart Dollar – employer paid financial planning program
• Legal Shield/d products
• Other company-sponsored benefits include uniforms, safety glass allowance, optional Credit Union membership and educational assistance
• Voluntary Benefit options
  - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability