Security Service Technician

Overview

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Security Service Technician to join our culture. You are part of a dynamic team that allows you to grow as Convergint grows.

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You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

With 20 years of proven growth and exceptional performance, our mission is to be our customer s best service provider. We value diversity and follow a foundation of 10 Values and Beliefs that drive our culture. We aim to protect the lives and assets of our customers and their communities with the solutions we provide.

• Convergint s greatest strength is our people. Every colleague is encouraged to participate in our Recruit Awesome People program, helping grow Convergint by promoting a colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Act as our customer s best service provider at all times, ensuring Convergint is the customer s first choice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.

• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identify and resolve problems for many types of service calls including emergency and after-hours calls; analyze repair requirements and provide the customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods to achieve results.
• Complete accurate and detailed service reports for customer and Convergint in a timely manner to support accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Use troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Communicate with and work with other team members consistently to improve overall operations of the Convergint Technology Center and the company.

• Primarily perform preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, supporting Customer Support Programs and small projects.
• Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines for installed Security and the installation of small or less complex projects.
• Performs other duties and responsibilities as requested or required.

• Developing exceptional customer focus and ability to work under pressure; ability to understand and meet customer needs without prompting.
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and proven ability to troubleshoot problems and find solutions.
• Solid mechanical and electrical aptitude (e.g., use of hand and power tools such as drill, screwdriver, wire stripper, hacksaw,…